not sure, but they are not clickabe for me either, i just tell my members to copy and paste them. 

I hear you, those must be the same people that always win the australian lottery lol.. :)

in your language there are two verisons of that email, one is html the other is text, i think the ones they get now are text so it will not be clickabe.  I think in order to use the html version you need to set up smtp and set that option in your settings area.  It is an educated guess but i think that might work because in SMTP you can set both html and text. 

Try that and let us know please.

Also remember that even though you send the users a html email, if they have their email client set so they will only except text emails then it still will not be clickable.  Again another reason to teach them to copy and paste. :)

I've just tried to reset the password on my test Oxwall website, and those two links work just fine. Please, go the Language section of your Admin Panel, type the word 'reset' and find these values: {text key='base+reset_password_mail_template_content_txt'} {text key='base+reset_password_mail_template_content_html'} Make sure that the translation message looks like this: 

Dear {$username},

You requested to reset your password. Follow this link ({$resetUrl}) to change your password.

If the link doesn't work, please enter the code manually here ({$requestUrl}). Code: {$code}

If you didn't request password reset, please ignore this email.

Thank you,

{$site_name}

here is my txt key version

Dear {$username},

You requested to reset your password. Follow this link ({$resetUrl}) to change your password.

If the link doesn't work, please enter the code manually here ({$requestUrl}). Code: {$code}

If you didn't request password reset, please ignore this email.

Thank you,
{$site_name}

and the html version

Dear {$username},
<br />
You requested to reset your password. Follow this link ({$resetUrl}) to change your password.
<br />
If the link doesn't work, please enter the code manually here ({$requestUrl}). Code: {$code}
<br />
If you didn't request password reset, please ignore this email.
<br /><br />
Thank you,
{$site_name}<br />

looks to be same as yours.. ross is your test site set up on SMTP and do you have it set to html, just curious?

im using EverDesk which i think is the problem..  Good catch ross...:)  i didnt think to look at the server side horde message.   it is clickable there.. so yep its my 3rd party client..

what i did was i put extra text in the lang to see which one i was getting the txt version or the html version and this is what i got..

Dear xxxx,

This is the txt version of the lang key

You requested to reset your password. Follow this link (xxxxxxxxxxx) to change your password.

If the link doesn't work, please enter the code manually here (xxxxxxxxxx). Code: xxxxxx

If you didn't request password reset, please ignore this email.

Thank you,
xxxxxxxxx

so i am receiving the txt version but nice catch ross, yep ill look at my client to see whats up.. :)

and (ps)  im not knocking everdesk, its a fantastic client plus it does so much more than just email, i love it, i just have to find the setting for this just like any software.

I think you have the same issue as Dave. Please check the settings of you external mail client and set it to the HTML. Even though all up-to-date mail services have HTML by default. 

Please check the settings of your external mail client, it should be set to HTML

+1 ross

Also it might be more specific than that, it might be the client as well as the actual account inside the client also.  Some of my hotmail accounts in my mail client all the emails from the site are clickable, even this one. Where as the same email on some of the domain accounts are not, but they are clickable on the server side.

So it looks like the email routing may also have a play in this.