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Chat/Notification Icons with Apple Devices - Astoria - Responsive | Forum

Andrew Dent
Andrew Dent Nov 4 '15
Using build 1115 of the theme on 1.8. Users are unable to click on the notification icons on the top most menu when using an iPad. Verified this occurs both in Safari and Chrome. 
Andrew Dent
Andrew Dent Nov 5 '15

Quote from OW Visuals Is this error appeared only in 1115 version?
It's the only version I can download from the store.
Andrew Dent
Andrew Dent Nov 8 '15
Do you require any more information?
Andrew Dent
Andrew Dent Nov 12 '15

Quote from OW Visuals We have forwarded this issue to our designer responsible for "Astoria" theme,we will contact you if any information will be needed.


Kind regards.

It's been over a week since reported. Just wondering if you can set any expectations regarding if/when there will be a fix? 
Andrew Dent
Andrew Dent Nov 14 '15
Figures that you aren't able to reproduce the problem with two iPhones as we tested it on two different models of iPad. Would the resolution difference between the devices be enough to help you pinpoint the issue?
Quote from OW Visuals
Quote from Andrew Dent
Quote from OW Visuals We have forwarded this issue to our designer responsible for "Astoria" theme,we will contact you if any information will be needed.


Kind regards.

It's been over a week since reported. Just wondering if you can set any expectations regarding if/when there will be a fix? 
Hello Andrew,


We are trying to find this issue, but with no luck, we tested the theme on several Apple devices (iPhone 6 and iPhone 6+) but everything seems working fine. At this time we are trying to find more devices to test with. We are very sorry for the delay. 


Please do not worry, your money is safe, if we will not be able to fix this, you mloney will be refunded to you. We kindly ask you to give us a little bit more time.


Kind regards. 


Andrew Dent
Andrew Dent Nov 29 '15

Quote from Andrew Dent Figures that you aren't able to reproduce the problem with two iPhones as we tested it on two different models of iPad. Would the resolution difference between the devices be enough to help you pinpoint the issue?
Quote from OW Visuals
Quote from Andrew Dent
Quote from OW Visuals We have forwarded this issue to our designer responsible for "Astoria" theme,we will contact you if any information will be needed.


Kind regards.

It's been over a week since reported. Just wondering if you can set any expectations regarding if/when there will be a fix? 
Hello Andrew,


We are trying to find this issue, but with no luck, we tested the theme on several Apple devices (iPhone 6 and iPhone 6+) but everything seems working fine. At this time we are trying to find more devices to test with. We are very sorry for the delay. 


Please do not worry, your money is safe, if we will not be able to fix this, you mloney will be refunded to you. We kindly ask you to give us a little bit more time.


Kind regards. 


There have been two version updates and zero resolution of this issue on either update. 25 days. Can I get a reasonable ETA?
Andrew Dent
Andrew Dent Nov 29 '15
Was able to do a little more troubleshooting on this issue:

Does not work on either Safari or Chrome on iPad.
Does work in Opera Mini on iPad.

Apparently the same issue is happening/happened with your Exodus theme.



Quote from Andrew Dent
Quote from Andrew Dent Figures that you aren't able to reproduce the problem with two iPhones as we tested it on two different models of iPad. Would the resolution difference between the devices be enough to help you pinpoint the issue?
Quote from OW Visuals
Quote from Andrew Dent
Quote from OW Visuals We have forwarded this issue to our designer responsible for "Astoria" theme,we will contact you if any information will be needed.


Kind regards.

It's been over a week since reported. Just wondering if you can set any expectations regarding if/when there will be a fix? 
Hello Andrew,


We are trying to find this issue, but with no luck, we tested the theme on several Apple devices (iPhone 6 and iPhone 6+) but everything seems working fine. At this time we are trying to find more devices to test with. We are very sorry for the delay. 


Please do not worry, your money is safe, if we will not be able to fix this, you mloney will be refunded to you. We kindly ask you to give us a little bit more time.


Kind regards. 


There have been two version updates and zero resolution of this issue on either update. 25 days. Can I get a reasonable ETA?

Andrew Dent
Andrew Dent Nov 29 '15

The notification icons that can not be clicked on.
Andrew Dent
Andrew Dent Dec 2 '15
I've technically fixed it. I removed the !important from entries like:

.ow_notification_list .ow_console_item_link {

display:none !important;

}

Now, this shows the text next to the icons, and looks horrible. But it functions on webkit browsers on an ipad.

Does this help you guys in resolving the issue?

Andrew Dent
Andrew Dent Dec 4 '15
That seems to resolve the issue.
Andrew Dent
Andrew Dent Dec 5 '15
The bounce animation seems different after clicking view more on the news feed with this change. In fact, there is some issue with the bounce animation with new posts on larger (1366) screens. The text of the post isn't immediately available.


The Forum post is edited by Andrew Dent Dec 5 '15
Andrew Dent
Andrew Dent Dec 8 '15
Any update?
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