NOTICE FOR WEBSITE ADMINS:

Upon installing this plugin, you must take some additional steps to ensure functionality.

1) Go to Admin > Users > Roles and then look for Support Center+. You will see several actions to apply to roles, but you want to pick whichever user role is your Moderators/staff and check them off for the permission "manage."

2) Next, go to Plugins > Support Center+ > Departments. Add your desired amount of departments. When done, click on one of the Departments in the list, and  you will see the page for that department. It shows the Staff List and tickets. Input the USERNAME of the Moderator/Staff user you wish to be in that Department, and then click "Submit." That user will be notified that they were added, and each ticket submitted to their department will notify them.

Moderators/staff role users with the permission "manage" will be able to access yoursite.com/support/manage where they can answer tickets in their department, and write/edit Knowledge base articles. They will also see a "Support Manager" link in their User Actions drop down in the console bar.

Please follow those steps to ensure that your team is the only ones accessing tickets for answering. Thanks.

-Jake of JB Tech