Yes i tested this plugin and it was ping my site alot and make mys site very slow loading with many members online at the same time, plus you can not use it on you skadate mobile apps (half of you business)
so if you use it only at desktop version you will get many angry people asking why they can not send video to you app members?
so now this plugin i would not recommend i have uninstall it for more then 1 year now
and one more thing....you ask if there is great support? there was good support but no longer....i do not know what happen wit this ghost team.....its look they tired talk with customers and not have the spirit to help anymore
at least they could tell what they updates includes but they give a shit to tell what they new updates includes? very profesional to do like that
i did send a ticket try ask them what they new update was about but no answer
good luck with you skadate software and plugins....