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forgot password and locked out of my wall | Forum

Topic location: Forum home » Support » General Questions
Alex Shore-Nye
Alex Shore-Nye Nov 13 '19
Need help as i have locked myself out of my site,http://www.naosnation.uk

i have forgotten password.can anyone help? kind regards Alex

Oxwall Germany Club
Oxwall Germany Nov 13 '19
Are you the admin of the site or a user?
Alex Shore-Nye
Alex Shore-Nye Nov 13 '19
Hello i am an admin, 
dave Leader
dave Nov 13 '19
Do you know the email for the admin account?  Im not asking for the email, just want to know if you know it.
The Forum post is edited by dave Nov 13 '19
Alex Shore-Nye
Alex Shore-Nye Nov 13 '19
Hi dave yes


dave Leader
dave Nov 13 '19
You can reset your password from the login page, just click forgot password.



If you dont get an email from the site, check your junk mail, if you dont receive the email in 10 min let me know we will do it a dif way. :)

The Forum post is edited by dave Nov 13 '19
Alex Shore-Nye
Alex Shore-Nye Nov 13 '19
i can't seem to find that option?
dave Leader
dave Nov 13 '19
Ok i see now, i looked at the site, yes its blocked.   So we will do this a dif way. 


Do you have access to your cpanel or whatever you use?

Alex Shore-Nye
Alex Shore-Nye Nov 13 '19
hum thats a good question, am super new at this. 


would that be located through my domain host? uk2.net

dave Leader
dave Nov 13 '19
yes it is the control panel for your domain (where the site files are at)
dave Leader
dave Nov 13 '19
Do you have any account "other than admin" that you can log into successfully?


Does this link work for you http://www.naosnation.uk/forgot-password


If so just enter the email of the admin...   I just tested and the page showed for me

The Forum post is edited by dave Nov 13 '19
Alex Shore-Nye
Alex Shore-Nye Nov 13 '19
Dave you are a Legend!!!!


thank you thank you


it worked 

dave Leader
dave Nov 13 '19
Im so glad it worked for you, and thanks for the kind words... :) 
Oxwall Germany Club
Oxwall Germany Nov 14 '19
Dave, thank your for your support.
dave Leader
dave Nov 14 '19
You are most welcome Ox G :)  
Alex Shore-Nye
Alex Shore-Nye Mar 23 '20
Hi Dave, wondered if you could help again ... my account has been suspended.  Don't know why.  How would I get that fixed? Many thanks.
dave Leader
dave Mar 23 '20
Hi Alex, please try to do one issue per topic, thanks :)


For normal users (as admin) you can unsuspend users in the admin users list 


Is it your admin account that has been suspended on your oxwall site.... how did that happen do you know?


If its your admin account that is suspended:

The table name in the db is called ow_base_user_suspend and you want to remove your row of data from that table.   So for example if its your admin is user id 1 in that table then you need to delete the row that has userId field of 1   (not row 1) but userId field 1


I believe that should remove admin from suspension. 

The Forum post is edited by dave Mar 23 '20