The Epson 0x97 error code is a type of warning whenever you encounter an internal hardware issue with your printer. It can be because of a motherboard malfunction or some other kind of internal component malfunction. Once this error appears on the screen, it’s likely because some internal components of your printer aren’t functioning correctly. 

Before you proceed, you need to cancel any print task and take out all paper jams from your printer. This method is relatively easy and may work for you, depending on the cause of the error. After removing all paper jams, disconnect every cable connected to the printer. They include USB cords, cable wires, and power cords, as well as ink cartridges.

Press and hold the printer’s Power button for 1 minute. Then, plug back everything, including reinstalling the Epson ink cartridges into their respective slots. Push the Power button and turn on your printer then conduct a test print. Find out if there are any changes.

This troubleshooting technique is virtually similar to the first one. You have to disconnect all your printer’s cables. Allow your printer to rest for about five minutes before you proceed. Then, press and hold the Power button for 1 minute. Continue pressing and holding the Power button while you reconnect every cable back. You may need another person’s help with this method.

Press and hold the Power button once more for 1 minute and then release. Conduct a test print to find out if there are any improvements. 

3. Clean the Print Head

There are times when a dirty and clogged printhead is the culprit behind an Epson 0x97 error. If this is the case, the solution would be to clean the printhead thoroughly. Here are the steps in cleaning an Epson printer’s printhead:

Step 1 – Remove each ink cartridge one by one from the printhead. Place the ink cartridges (in inverted position) on top of a clean paper or towel. Then, carefully remove the printhead from the printer.

Step 2 – Wipe the bottom of the printhead thoroughly using a clean, lint-free cloth damped in warm water. Keep on cleaning the nozzle area until there’s no more black ink sticking on the fabric.

Step 3 – Soak the printhead in a bowl with warm water for 10 minutes. Do not use boiled water. Put a clean paper towel at the base and let the printhead rest above it while soaking. Take out the printhead from the bowl, and carefully wipe off any water and moisture using a dry lint-free cloth.

Step 4 – Place the printhead on top of a paper towel and allow it to air-dry for 15 minutes. Then, insert the printhead back into the carriage and reinstall all the cartridges into their respective slots. Turn on your printer and see if there are any changes.

Hope this helps you out.
Regards,
Jake Paul.

Se a sua impressora HP ficar offline, confira este guia ou confira os métodos a seguir que podem ajudar a resolver o problema:

Restart The HP Printer Set The HP Printer As Your Default PrinterCheck The Port Of The HP Printer

Se as soluções não funcionarem perfeitamente, entre em contato com o suporte da HP.

Error code 0x97 on Epson printers typically indicates a hardware issue, specifically related to the internal components of the printer. When this error occurs, it can prevent the printer from functioning properly and may display an error message on the printer's screen or on your computer. Here are a few possible causes and troubleshooting steps you can try:

Power Cycling: First, try turning off your Epson printer and unplugging it from the power source. Wait for about 5-10 minutes and then plug it back in. Turn on the printer and check if the error has cleared. Power cycling can sometimes reset the internal components and resolve temporary issues.

Checking for Obstructions: Open the printer cover and check for any obstructions or paper jams inside. If you find any, carefully remove the obstruction or paper and ensure that the printer's mechanisms move freely.

Disconnecting Peripherals: Disconnect all peripheral devices (such as USB drives, memory cards, or other devices) from your Epson printer. Sometimes, conflicts with these external devices can trigger the error code. After disconnecting, try powering on the printer and see if the error persists.

Cleaning the Print Head: Error code 0x97 can also be caused by a clogged print head. Refer to your printer's user manual or Epson's support website for instructions on how to clean the print head. Typically, this involves using the printer's control panel or Epson software to initiate the cleaning process.

Greetings,
Peter