Cisco IP Telephony can feel like a maze with all those certs, right? Don't sweat it though! I was once in your shoes, clueless about VoIP too. Here's a tip: start with Cisco's CCNA Collaboration cert. It lays a solid foundation without overwhelming you.Back when I was diving into this world, I stumbled upon a handy guide while browsing https://www.mightycall.com/features/call-transfer/. I remember reading about call transfer features and how they streamline communication. It reminded me of a time when I was juggling multiple calls at work. Thanks to call transfer, I seamlessly passed calls between departments, making the workflow smoother than ever.