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Error 500 after new version update | Forum

Donamix
Donamix Apr 10 '13

i was only updating plugins after i upgraded the software

i had like 18 plugins needs update

I don't have anymore access to admin panel


How do i fix this?


Error 500
Internal Server Error.

Owen Bick
Owen Bick Apr 10 '13
Hello! I have had this same problem many times. 

1. Sign into your cPanel that Oxwall is hosted on

2. Go to File Manager

3. Search or find the plugin that gave you the Error 500 page

4. Select all files, and delete them.

5. Reload the page

6. You're done! 

If you have any more questions, just ask :)

Alia Team
Alia Apr 11 '13
Donamix, enable DEBUG mode first.

I don't recommend deleting the plugin as suggested by Owen.
 - you will lose all data associated with the plugin. For example if you delete "Photo" plugin, you will lose users' photos.
- just deleting folder with the plugin  is not enough. You will need to clean up the database and some other files where this plugin's files are stored. In case you do something wrong, you will be getting even more errors on your site.

The best solution is just to deactivate the plugin that is causing the error via the database.
For example, my "Photo" plugin is causing the error and I can't login to admin panel anymore.
I go to my database>>find "ow_base_plugin" table>>within this table find "Photo" plugin>>click "edit" >>set " isActive" to 0 .

0=deactivated plugin
1=activated plugin

Alia Team
Alia Apr 11 '13
Topic was moved from General Questions.
Donamix
Donamix Apr 11 '13
Quote from Aliia Donamix, enable DEBUG mode first.

Thanks Aliia,


Please could you check my last post on

http://www.oxwall.org/forum/topic/10191


It's really urgent, 


Thanks

Alia Team
Alia Apr 11 '13
Replied.


Donamix
Donamix Apr 11 '13
How to access my database?
Alia Team
Alia Apr 11 '13
If you hosting provides phpMyAdmin, you can access database using it.
Donamix
Donamix Apr 11 '13
Quote from Aliia If you hosting provides phpMyAdmin, you can access database using it.

I am not sure which plugin is doing this, now what should i do?

other pages are working fine, only main page and profile page giving this error

I deactivated half of the plugins i'm using to see where's it's coming from

but still the same.. how can i fix it?

Jeff
Jeff Apr 11 '13
I think this is the same issue I am having. The only thing I can think of doing is to disable all plugins and bring them back on one at a time. It's pretty silly that there is no warning on the update to first disable plugins that will be in need of an upgrade if this is the cause. I'm seeing this error http://puu.sh/2y7WN also.


Edit: I disabled all plugins and my site still wouldn't load.

The Forum post is edited by Jeff Apr 11 '13
Donamix
Donamix Apr 11 '13
I have a screen shot, i enabled dev mode

it has to do with an error with one of the system_plugin



Jeff
Jeff Apr 11 '13

This is what I'm seeing. All debug messages are from the same .php

Donamix
Donamix Apr 11 '13
Me a diff file, but it all has an error, coming  with one of the system_plugin


Alia Team
Alia Apr 11 '13
Donamix, regarding your error. Basically your error on human  language means that your Family and Friends plugin is not compatible with version of your core. And that is why drag&drop_panel.php and drag&drop_item.php are giving out errors.

Disable Family and Friends plugin and see whether this helps.
MarkieMark67
MarkieMark67 Apr 11 '13
Family and Friends works fine with the upgrade. This is strange....
Shreya Tili
Shreya Tili Apr 12 '13
We get this error message after a new user registration. Once you fill in the details and click on submit, it brings up a page which says

Error 500
Internal Server Error.


The system doesn't send out verification email. However, it does register the new user because we can find the new user under 'unapproved' list.

We also get this error message - intermittently - when submitting email address for 'forgot password' link. Once it gives this error message, it does not send out the reset password email.

All this after upgrading to the new version.

Please help.




Donamix
Donamix Apr 12 '13
Aliia, I tried that.. but sadly that doesn't help.