I have recently had the opportunity to fill a position with Arvixe Web Hosting. Now not only can you get help 24 hrs a day by calling there 1-800 number but you can also contact me directly here on the forum and I can make sure that you are taken care of by someone who is familiar with oxwall software. If you need anything at all from me or arvixe don't hesitate to ask! In many cases I will strive to get you taken care of faster then filling out a support ticket however if your site goes down at all I would recommend using there customer service hotline. In other words, your Oxwall Community Liaison Manager is here to help!