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having a issue - Venus | Forum

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Amber S /Liz M
Amber S /Liz M Jun 21 '13
Is there a updated version to this template, we bought the template its functional but its causing errors, we called the tech support for our server and they are telling us its a issue with the template needed to be updated because we re getting theme errors. Is there a updated version, we are using the version of oxwall that your theme is compatible with.
#1
Amber S /Liz M
Amber S /Liz M Jun 21 '13
This was copy and pasted from Our error log.

2013-06-21 17:14:29.291 [INFO] [184.90.43.58:54755-0#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/404.shtml]
2013-06-21 16:48:43.680 [INFO] [184.90.43.58:53986-1#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/404.shtml]
2013-06-21 16:48:43.680 [INFO] [184.90.43.58:53986-1#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/ow_static/themes/venus_plus/images/Ubuntu-B-webfont.ttf]
2013-06-21 16:48:43.443 [INFO] [184.90.43.58:53986-0#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/404.shtml]
2013-06-21 16:48:43.443 [INFO] [184.90.43.58:53986-0#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/ow_static/themes/venus_plus/images/Ubuntu-B-webfont.woff]
2013-06-21 16:48:43.356 [INFO] [184.90.43.58:53984-2#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/404.shtml]
2013-06-21 16:48:43.356 [INFO] [184.90.43.58:53984-2#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/ow_static/themes/venus_plus/images/canvas-bottom.png]
2013-06-21 16:44:50.996 [INFO] [184.90.43.58:53700-0#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/500.shtml]
2013-06-21 16:44:50.861 [INFO] [184.90.43.58:53685-0#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/500.shtml]
2013-06-21 16:44:50.834 [INFO] [184.90.43.58:53697-0#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/500.shtml]
2013-06-21 16:44:50.828 [INFO] [184.90.43.58:53687-0#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/500.shtml]
2013-06-21 16:44:50.750 [INFO] [184.90.43.58:53690-0#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/500.shtml]
2013-06-21 16:44:50.719 [INFO] [184.90.43.58:53693-0#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/500.shtml]
2013-06-21 16:44:20.850 [INFO] [184.90.43.58:53631-1#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/404.shtml]
2013-06-21 16:44:20.850 [INFO] [184.90.43.58:53631-1#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/ow_static/themes/venus_plus/images/Ubuntu-B-webfont.ttf]
2013-06-21 16:44:20.535 [INFO] [184.90.43.58:53631-0#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/404.shtml]
2013-06-21 16:44:20.534 [INFO] [184.90.43.58:53631-0#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/ow_static/themes/venus_plus/images/Ubuntu-B-webfont.woff]
2013-06-21 16:44:19.977 [INFO] [184.90.43.58:53630-0#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/404.shtml]
2013-06-21 16:44:19.977 [INFO] [184.90.43.58:53630-0#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/ow_static/themes/venus_plus/images/Ubuntu-B-webfont.woff]
2013-06-21 16:44:19.977 [INFO] [184.90.43.58:53628-1#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/404.shtml]
2013-06-21 16:44:19.977 [INFO] [184.90.43.58:53628-1#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/ow_static/themes/venus_plus/images/canvas-bottom.png]
2013-06-21 16:42:34.978 [INFO] [92.143.240.240:52882-0#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/404.shtml]
2013-06-21 16:41:41.012 [INFO] [92.143.240.240:52813-0#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/404.shtml]
#2
Amber S /Liz M
Amber S /Liz M Jun 21 '13
When trying to log onto the site only My partner is able to log in and no one else.
#3
Amber S /Liz M
Amber S /Liz M Jun 21 '13
having the same errors
2013-06-21 18:40:12.425 [INFO] [184.90.43.58:57260-1#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/404.shtml]
2013-06-21 18:40:12.425 [INFO] [184.90.43.58:57260-1#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/ow_static/themes/venus_plus/images/Ubuntu-B-webfont.ttf]
2013-06-21 18:40:12.359 [INFO] [184.90.43.58:57260-0#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/404.shtml]
2013-06-21 18:40:12.359 [INFO] [184.90.43.58:57260-0#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/ow_static/themes/venus_plus/images/Ubuntu-B-webfont.woff]
2013-06-21 18:40:12.359 [INFO] [184.90.43.58:57258-0#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/404.shtml]
2013-06-21 18:40:12.359 [INFO] [184.90.43.58:57258-0#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/ow_static/themes/venus_plus/images/canvas-bottom.png]
2013-06-21 18:39:54.846 [INFO] [184.90.43.58:57253-1#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/404.shtml]
#4
Amber S /Liz M
Amber S /Liz M Jun 21 '13
Did that and the problem is still  there

#5
Amber S /Liz M
Amber S /Liz M Jun 22 '13
lol gee thanx 
we are still getting one error
2013-06-22 15:21:50.916 [INFO] [184.90.43.58:61988-1#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/ow_static/themes/venus_plus/images/canvas-bottom.png]
#6
Amber S /Liz M
Amber S /Liz M Jun 22 '13
from the looks of the error there is a file missing in your download
#7
Amber S /Liz M
Amber S /Liz M Jun 22 '13
I looked into the files there is no canvas bottom there is a canvas back but no bottom in your dl file

#8
Amber S /Liz M
Amber S /Liz M Jun 22 '13
then care to explain why its not loading with the rest of the files or why the file is not showing up in my directory?
#9
Amber S /Liz M
Amber S /Liz M Jun 22 '13
 its in the directory but its not working hence the error  which is causing a blank  404 error
2013-06-22 16:17:20.015 [INFO] [67.162.250.162:53952-0#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/ow_static/themes/venus_plus/images/canvas-bottom.png]
#10
Amber S /Liz M
Amber S /Liz M Jun 22 '13
I spoke with a tech and the issue is with theme can u please help us fix this we really do like theme its the only one we want  on here
#11
Amber S /Liz M
Amber S /Liz M Jun 22 '13
Please let us know when its updated and thank you
#12
Amber S /Liz M
Amber S /Liz M Jun 22 '13
Thank you will let you know if it worked
#13
Amber S /Liz M
Amber S /Liz M Jun 22 '13
now we are getting this error regarding it 2013-06-22 21:05:21.245 [INFO] [61.15.148.213:44583-1#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/404.shtml]
#14
Amber S /Liz M
Amber S /Liz M Jun 22 '13
unfort we are still having issues now get this 2013-06-22 22:35:33.771 [INFO] [216.246.6.148:3071-0#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/404.shtml]
#15
Amber S /Liz M
Amber S /Liz M Jun 23 '13
We have it fixed tyvm for all your help and hard work
#16
Amber S /Liz M
Amber S /Liz M Jun 24 '13
We are having a new error issue now
2013-06-24 21:56:14.228 [INFO] [66.87.98.167:9731-1#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/ow_static/themes/venus_plus/images/bg2.png]
#17
Amber S /Liz M
Amber S /Liz M Jun 25 '13
the attachment is coming up as a white page
#18
Amber S /Liz M
Amber S /Liz M Jun 25 '13
So all I need to dl the file upload it the venus  theme folder?
#19
Amber S /Liz M
Amber S /Liz M Jun 25 '13
Still getting this 2013-06-25 19:29:45.868 [INFO] [69.246.191.28:51162-0#APVH_elitefinancialdomination.com] File not found [/home/elitefin/public_html/ow_static/themes/venus_plus/images/bg2.png]
#20
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