If you have turned on "Auto publish" or Keep connection features but issue still happens, please submit a ticket under Client Area at www.oxwall.younetco.com/client for more help.

Regards,

YouNet

Have you updated Social Bridge 1.03p4, this issue is fixed in this patch.

Regards,

YouNet

Actually, it just needs to install Social Bridge 1.03p4, clear your cache and check.

Regards,

YouNet

Please continue working with our Support in Ticket System, we replied you on Monday but still receive any reply from you.

If you could not find the ticket ID, simply send an email to support@younetco.com then we will re-reply the ticket.

Regards,

YouNet

I've encountered the same problem. Facebook, LinkedIn and Twitter are "connected" in the preferences by when a post is submitted those sites come up as "disconnected" (with a link prompting the user to "connect"). That is, user has to connect to site to share the post.

Haven't yet tried to with the preferences set to "auto publish", but don't want to use that option as users should be explicitly asked whether they want to share the post.

Hi All,

I did some further testing. The results were patchy and not particularly helpful, but they were as follows:

(a) Facebook - Posts were shared consistently when connected to Facebook. However the App would not stay connected after the browser session. That is, when the user returned to my site (new browser session), it was necessary to re-connect Facebook through preferences (or the pop-up dialogue if the preferences were set to "ask each time"). It made no difference whether or not Facebook was asked to "remember" the user on login and/or the plugin preferences where set to "auto publish".

(b) LinkedIn - Posts were shared consistently when connected to LinkedIn and connection was maintained between browser sessions. Basically, the App worked as advertised.

(c) Twitter - Posts were not shared at all even although the App was connected. Connection was also maintained between browser sessions, but given that nothing was shared the conclusion was that the App did not work at all.

For what it's worth, I suspect that the different behaviour is due in part to the way in which Facebook, LinkedIn and Twitter handle calls to their api's, which no doubt differ in material respects. I noticed also on the Twitter developer page that it has recently made some changes to its api in relation to "permissions". It states that "read write" permissions from App's are not affected by the changes, but it could have broken something. These are really just guesses however as I'm not a programmer and there were no error messages to explain the different behaviour. There were no instructions as to how to configure the Facebook, LinkedIn or Twitter Apps. There is a trouble shooting guide for the Twitter App on YouNet's site which was directed towards a specific problem, but which I was able to use to confirm the correct configuration of that App for the purposes of the "bridge" plugin.

As an aside, I'm not keen on the "auto publish" feature because users should be explicitly asked whether they want a particular post to go to Facebook, LinkedIn or Twitter. They can of course choose either setting in the preferences (which is good). However, assuming preference is set to "ask me each time", I found the pop-up dialogue box method slow and clumsy. It has the potential to become very annoying to the user.

I would prefer to see a "check-box" which allows the user to simply tick how the post is to be shared just before clicking the send button (or whatever button performs the publication of the content). This would be a very clean and unobtrusive way to deal with sharing with the other sites, but it would require that the connection issues (described above) are solved.

I think YouNet has opted for the popup dialogue box to in effect provide a means to tell the user whether or not the App is "connected" or "disconnected" and included the "connect" link which then takes the user to the Facebook, LinkedIn or Twitter login interface (as needed) using the same dialogue box. In short, this has been YouNet's way of dealing with the connection issue, at least in part. If you look at the plugin screenshots on Oxwall you see a row of buttons AND a dialogue box which has check-boxes. On my installation however there were no buttons. The dialogue box functionality was also different. There were no check-boxes and a "connect" link had been included. 

Anyway, that's my conclusions from testing. As things stand the plugin is unreliable and I have had to deactivate it from my site. The App needs work and I agree at $30.00 it should have been flawless. At that price purchasers may reasonably expect that these sort of issues have been well and truly worked out. Also a bit of instruction about installing and configuring the App (and the bridge App) would not go astray. I got there I the end, but it took much longer than it should have because there were not instructions (not even the advertised email).

Cheers