Hi Aliia,
Well I'm not sure. If it is to do with my site perhaps, then It would have to be a conflict with another plugin. We do not run any custom Java script.
So no, we haven't found the problem yet. I will need to go through the plugins one by one, until we find something that conflicts.
I will install the file plugin on my dev site and see.
I will let you know.
Kindest,
Matt