It's interesting that Oxwall chose to feature them in the blog...

quote:

Q: What sort of client-company communication model do you employ? Share the rules and regulations if you have any.

A: One of our strengths is the communication process with clients. We use Online Project Management Tracking System (Jira) in which clients can work/communicate with us as a leader of project so that they can monitor all activities/changes of the project with Agile Model. In addition, we also provide chat and phone for further communication when needed.

********************

Perhaps there another way to contact them?

I have the download file in my purchases folder but when I click on it to download it comes up with a security warning that it is an 'Unknown file type',  when I downloaded it and tried to open it, I couldnt do it using all of the standard means on my computer e.g winzip ect.

OK, after a lot of mucking around I have got both Social Bridge and Social Stream of these mothers working.  What YouNet needs to do is to do a very simple one or two page plain English step by step installation guide. 

Your instructions are far wordy, far to fragmented and are over far to many pages.  A customer should never have to suffer in this way to dig information out.  The whole logical sequence should have all been located on  a downloadable  link in one of these text boxes for them to see how easily they could implement it. 

That my friends is strategic business and marketing from a customer service perspective. 

My overall opinion now that it is working, the product is good, the support is lousy. 

I even bet YouNet won't be decent enough to refund my $10 installation free now that I have had to do your job myself.

Topic was moved from Oxwall Store.

Modern,

As previous reply, please continue working with us via Ticket System, where our Support Staff is asking for correct information. We could not access to your site with given information. The response was provided by 3:48 PM GMT + 7 - Oct/28.

Please check satisfactio-...@....com email.

Login credential to access Client Area/Ticket System was also sent to you via OxWall Mail.

In case the module does not work properly and you'd like to ask for refund, we are willing http://oxwall.younetco.com/support-refund

Also, kindly noticed our Support Time: Monday-Friday, 8:30 AM-5:30 PM, GMT+7

Therefore responses sometime delay.

Regards,

YouNet

Modern,

We still have not received any response from you, kindly get back to us either via Ticket System or OxWall Mail, or Live Support via Skype Account: younet.support

Regards,

YouNet

I chose a slightly different direction in my business. Using a blog article about AHT, I dove deeper into analyzing the effectiveness of handling customer requests. This indicator has become key to optimizing customer interaction processes and improving the quality of service. Learning methods to reduce request turnaround times helped streamline workflows and improve overall team efficiency.