Yes, you need to open up a support ticket on our website with your license key.  We will not respond to support questions on the Oxwall site.  http://www.arrowchat.com/support/

Am I getting the latest version of ArrowChat?  Do I get the editions on your site?

No! The version of ArrowChat on our site and the Oxwall store are completely different.  By purchasing this plugin, you will only receive the Oxwall plugin and no arrowchat.com site access.  The Oxwall plugin is specifically designed for Oxwall to make installation easier.  If you want the latest version of ArrowChat and updates, you MUST purchase from our site.