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Mass Mail Send - Showing Blank Screen | Forum
TeamX
Nov 2 '14
We have 20,000+ users, so when we send a email to all of our members , after writing the email, and click send its showing blank white screen. What to do.
tammy harris
Nov 2 '14
We have 20,000+ users, so when we send a email to all of our members , after writing the email, and click send its showing blank white screen. What to do.sounds like your php is time out you need increase the time
tammy harris
Nov 2 '14
I have a similar issue but mine is showing 500 errorenable debug you will get the problem
Team ross
Nov 2 '14
Abbey what kind of 500 error you get?
Stanly, you need to check the error logs, probably something is there related to the issue. And keep debug mode on while mass mailing in order to catch the error.
Keep us updated
Abbey
Nov 3 '14
Abbey what kind of 500 error you get?Stanly, you need to check the error logs, probably something is there related to the issue. And keep debug mode on while mass mailing in order to catch the error.
Keep us updated
Hi, not the normal 500 internal server error just a 500 page... I think.... the emails sent if that counts.
Team ross
Nov 3 '14
In this case you need to contact your hosting provider to resolve your issue, as this is some server-related issue.
Team ross
Nov 3 '14
Stanly has your issue been resolved or not?
The Forum post is edited by ross Nov 3 '14
TeamX
Nov 4 '14
Stanly has your issue been resolved or not?I have enabled the Debug mode on and look for the error, but still its showing the blank screen. Now let me check the Logs
Team ross
Nov 4 '14
If there's nothing related to the issue, please PM me your admin and Cpanel access details.
TeamX
Nov 5 '14
If there's nothing related to the issue, please PM me your admin and Cpanel access details.Have u fixed it,...
Durlabh Ashok
Nov 5 '14
Stanly Stephen,
Troubleshooting is not an easy task and ross must have some other forum work too, So please be patient while he is solves your problem.
Team ross
Nov 5 '14
Stanly I get 500 internal server error when I do mass mailing for all users, this is server related issue, you need to contact your hosting provider to resolve this issue. See screenshot.
