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Can't upload avatar | Forum

Topic location: Forum home » Support » General Questions
Scott
Scott Dec 24 '14
Hello,

I have 1.7.1 installed at the moment and am having issues with avatar uploads. I finally got everything dialed in on my VPS... Except for that. See below for a screenshot of what happens after I select a photo (JPG, 25kb) and hit upload in the avatar editor:

http://i.imgur.com/GpX1khe.png
Kelvin
Kelvin Dec 24 '14
I need to select a photo that is at least 100KB and not more then 2MB. and jpg or png are the best for it.
ross Team
ross Dec 25 '14
Scott, 


please check whether you have folder "avatars" in 

ow_pluginfiles/base folder

and in 

ow_userfiles/plugins/base folder


If yes, what are their permissions? if they are not 777 please set them as 777 and try again. 

Scott
Scott Dec 25 '14

Quote from Kelvin I need to select a photo that is at least 100KB and not more then 2MB. and jpg or png are the best for it.

No change in results.


Quote from ross Scott, 


please check whether you have folder "avatars" in 

ow_pluginfiles/base folder

and in 

ow_userfiles/plugins/base folder


If yes, what are their permissions? if they are not 777 please set them as 777 and try again. 


name@web:~$ sudo ls -la /var/www/site/public_html/ow_pluginfiles/base/
total 248
drwxrwxrwx  4 www-data webadmins   4096 Dec 14 15:38 .
drwxrwxrwx 28 www-data webadmins   4096 Dec 14 22:28 ..
drwxrwxrwx  2 www-data webadmins   4096 Dec 14 15:38 avatars
-rw-rw-rw-  1 www-data webadmins 236669 Dec 24 17:35 lang_1.php
drwxrwxrwx  4 www-data webadmins   4096 Dec 14 15:38 wurfl

name@web:~$ sudo ls -la /var/www/site/public_html/ow_userfiles/plugins/base/
total 584
drwxrwxrwx  4 www-data webadmins   4096 Dec 14 15:38 .
drwxrwxrwx 26 www-data webadmins   4096 Dec 14 22:28 ..
-rwxrwxrwx  1 www-data webadmins  23531 Dec 14 22:28 1-Capture.JPG
-rwxrwxrwx  1 www-data webadmins 520223 Dec 14 22:28 2-sanchiowned.png
drwxrwxrwx  3 www-data webadmins   4096 Dec 14 15:38 attachments
drwxrwxrwx  3 www-data webadmins  36864 Dec 14 19:33 avatars
The Forum post is edited by Scott Dec 25 '14
ross Team
ross Dec 25 '14
Scott, please PM me your Cpanel access details and admin access details for the website. I'll take a look at the issue.