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Can not add new users[Solved] | Forum

joe rovito
joe rovito May 5 '15

the error I keep getting when trying to add a new profile is Base+Join_join_Error


You guys have an amazing product for designing a Social site. My site is lifesfruit.org


Thank you in advance Joe


the error I receive in my log is below. 


[Tue May 05 09:00:14 2015] [error] [client 12.250.85.86] File does not exist: /home/jrovito/public_html/404.shtml, referer: http://lifesfruit.org/upl/

[Tue May 05 09:00:14 2015] [error] [client 12.250.85.86] File does not exist: /home/jrovito/public_html/upl/ow_userfiles/plugins/base/favicon.ico, referer:http://lifesfruit.org/upl/

[Tue May 05 09:00:06 2015] [error] [client 12.250.85.86] File does not exist: /home/jrovito/public_html/404.shtml, referer: http://lifesfruit.org/

[Tue May 05 09:00:06 2015] [error] [client 12.250.85.86] File does not exist: /home/jrovito/public_html/favicon.ico, referer: http://lifesfruit.org/

The Forum post is edited by ross May 11 '15
joe rovito
joe rovito May 5 '15
sorry Dave I was at work and could not post under a new topic till now
ross Team
ross May 5 '15
Joe, have you removed the software? We get 404 not found error when going to your website. 
joe rovito
joe rovito May 6 '15
Hi Ross, I tried to remove and install manually. Could not do it. 


I re-installed. Should be up. When I first click the link from the install page it says error 500.


I clear my browser history and the site loads. not sure if that helps

ross Team
ross May 6 '15
Joe, does your server meet our server requirements:http://www.oxwall.org/hosting ?

You have to be 100% sure. 

Do you have default .htaccess file in the root of the software? Make sure the file is not empty

joe rovito
joe rovito May 6 '15
If you liog on and create a profile it gives the  Base+Join_join_Error 


so as of right now no one can join my site.


I am using Arvirex web hosting not sure if that could help/ downloaded through softaculous 

ross Team
ross May 6 '15
Why can't you install the software manually? Due to 500 error?

If so, was it e500.php error in the URL or it was Internal Server Error?


joe rovito
joe rovito May 6 '15
i believe it was the e500php error


 i would have to uninstall install to get the error



ross Team
ross May 6 '15
Joe, ok, let's do this, you first make sure your server meets our requirements. But you need to be 100% sure. 

If it does, then we'll have to do the manual installation again. as it seems like the softaculous has some flaw while installing the software. 

Please PM me the admin details you want to have and Cpanel access details from the server and I'll try to install the software manually and check the issue with the e500.php error. 

joe rovito
joe rovito May 6 '15
I asked Arvixe to uninstall and wipe to fresh account. I will try that and do install if they can. Then Contact you again if it dosnt help


Thank you Ross

joe rovito
joe rovito May 6 '15
Does not work still. Cant find my other post

ross Team
ross May 6 '15
Joe, you said you have resolved the issue by changing php version from 5.2 to 5.3

However you said you have issue with joining via Google Chrome. 

We just tested on your website via Chrome everything works ok, see attachment

joe rovito
joe rovito May 7 '15
Yes switching from php 5.2 to php 5.3 is now allowing users to log on and i am not getting Base+Join_Join_Error or a 500 internal server error. 


Would not let me log in to the admin page for my site on Chrome. But it worked for firefox.


I appreciate the help Ross the site is amazing and able to customize the background.

Which is awesome!

joe rovito
joe rovito May 7 '15
Screen shot is hilarious lol
ross Team
ross May 7 '15
Same here Joe, I just logged in as an admin via Chrome see screenshot
Attachments:
  Screenshot from 2015-05-07 11:21:59.png (144Kb)
joe rovito
joe rovito May 7 '15
Okay nice! Not sure what was wrong. But yes working now. Thank you
ross Team
ross May 7 '15
joe rovito
joe rovito May 8 '15
I deleted the comments left on the page. Is that good?
ross Team
ross May 11 '15
Yes, it is not problem. I'm going to mark this thread as Solved then.