How do you troubleshoot an issue that you can't replicate? I have a user complaining of no send button when replying to messages. He is using IE browser, he has cleared his browser cache.
I do not have the same issue, I have tested several browsers including IE and I have a send button on all of them.
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User complaining of no send button | Forum
Team ross
May 31 '15
Well, you need to have the same browser, browser version, the same OS
Did he send you the screenshots of the issue? Have you checked the issue on several PCs?
Abbey
May 31 '15
I have one PC.... and he's the only one complaining. I know there is no send on my mobile phone or my tablet. He had a send up until I updated to the latest version
Team ross
Jun 1 '15
Well if he's the only one who does not have Send button, then the problem is on his side only. Ask him to try another PC
