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can't log in after restore from back up[Solved] | Forum

Topic location: Forum home » Support » Bug reports and troubleshooting

Heidi Jun 25 '15

I had to restore my site from a back up and all looked fine, but I cannot log in anymore now, I don't know about users, and my facebook connect plugi that worked fine now triggers a 404 not found
Not Found

The requested URL /facebook-connect/login was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

The same error shows when I click on the password reset link.

Is there any file on my ftp that holds my user credentials as admin, I mean is there somwhere where I can find or reset my admin password in a file on the server? What files could hold errors after restore from backup - what do I have to edit if a migrate a site from a different server? Every help will be much apopreciated!!

The Forum post is edited by ross Jun 28 '15

Durlabh Ashok Jun 26 '15

Hello Hiedi,

Have you followed the backup/restoring instruction here, before making your backup?

If you changed your admin password after the backup then you have enter the old password; the password you use in your site before making backup...

Heidi Jun 26 '15

Hi Durlabh,
thank you, that was the document I was looking for and couldn't find. I followed the instructions now, I changed the password salt to be the same as in the old installation and made the folders writeable. But the error still persists

Durlabh Ashok Jun 26 '15

Can you provide your site's url?

Heidi Jun 26 '15

sure it is http://musicartbook.net

Heidi Jun 26 '15

Hi I just found reason. The .htaccess file was missing! I uploaded it from the backup file and now I was able to log in again. Thank you very much for taking the time to help!

Durlabh Ashok Jun 26 '15

I am glad that your problem has been resolved.

Team

ross Jun 28 '15

Thanks for letting us know. I'm going to mark this thread as Solved then.

Team

ross Jun 28 '15

Topic was moved from Installation Troubleshooter and Server setup.

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can't log in after restore from back up[Solved] | Forum