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mail problems | Forum

tammy harris
tammy harris Jun 26 '15
my mail has stopped sending 
smtp conection say can send but no mail being sent 

i have turned smtp mail off for now 
as im not shore if its 1.7.4 or from the latest cpanel whm update 
The Forum post is edited by tammy harris Jun 26 '15
Kяuncн Leader
Kяuncн Jun 26 '15
I turned mine off and use the following to cron path,
/usr/bin/php -q /home/krunch/public_html/ow_cron/run.php
mail works perfect now.


tammy harris
tammy harris Jun 26 '15
yes iv got it running on non smtp
im still try work out if is oxwall on the new cpanel update 
Darryl B Leader
Darryl B Jun 27 '15
I had to change to this cron also, and turn SMTP off. I sent emails about 5 days after upgrading to 1.7.4, and they went out, but that was the last time it worked. I am on Arvixe hosting, and wonder if they changed something. I may never know.
tammy harris
tammy harris Jun 27 '15
i thinks its a combo of both oxwall update and cpanel whm update
ross Team
ross Jun 29 '15
Does the mail leave ow_base_mail table?
tammy harris
tammy harris Jun 29 '15
yes it leaves the tables but does not get to the mail sever with smtp 
even when test smtp say is fine to use the connection 
ross Team
ross Jul 1 '15
what smtp you're using, the hosting's?
tammy harris
tammy harris Jul 1 '15
yes my server 
thunderbird connects smtp fine receives and send mail from my server




The Forum post is edited by tammy harris Jul 1 '15
ross Team
ross Jul 2 '15

as soon as the mail leaves the table the software is no longer responsible for that, you will need to contact your hosting provider to resolve the issue. 

have you tried to use gmail smtp to test the software mailing?

tammy harris
tammy harris Jul 5 '15
yes i have test gmail  and others all say connection is fine but none send mail 

as soon as i updated to 1,7.4 mail stopped sending by smtp






The Forum post is edited by tammy harris Jul 5 '15
tammy harris
tammy harris Jul 6 '15
can you tell me where the smtp connection stuff is so i can look see if it changed 
if its not changed then i could be the whm firewall update 
as it updated the day after i updated to 1.7.4 
but it not work gmail and others i dont know i just need somewhere to start looking for the problem 

ross Team
ross Jul 7 '15
ow_libraries/php_mailer/class_smtp.php

but it is standard library, nothing was changed since 1.7.3 

tammy harris
tammy harris Jul 7 '15
yes i already look that file and nothing has changed 
so it must be 

it must be the new firewall update 
i have other scripts that are still send mail smtp fine from my server
and dmail etc works on them fine no problem 

thunderbird and outlook both connect my mail smtp fine no problems 

there has to be something in how oxwall hooks to smtp that updated firewall just dont like
i will test it  
tammy harris
tammy harris Jul 12 '15
i found the problem 
mt server ip addy were be blocked by whm brute force

i can not enplane how they got in there 
maybe while the server was updating my sites were try send mail 
and they failed  and got blocked 

the server ip s should be auto whitelisted 

i have emailed hosting asking how this could of happened and as to what can be done to stop it happen again 


ross Team
ross Jul 13 '15
Great, thanks for letting us know Tammy