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Chat box not receiving messages | Forum

Miguel
Miguel Sep 15 '15
Hi there!

Since last update I receive new chats but cannot see them, the chat box perpetually shows the "wait" symbol. (See screenshot). Apparently, it just happens to the Admins. Any insight on this?

Thanks very much in advance
Attachments:
  Captura.PNG (199Kb)
ross Team
ross Sep 15 '15
Enable dev mode and refresh your website. 
Miguel
Miguel Sep 15 '15
Did it now. No luck
Attachments:
  Capture.PNG (11Kb)
ross Team
ross Sep 15 '15
Please open your firebug console and open the chat with the issue, you should see some errors there, please provide those errors. 
Agu Der
Agu Der Oct 5 '15
J'utilise Oxwall 1.8
J'ai le même problème en utilisant Firefox 40.0.3.
Le Chat fonctionne très mal ainsi que la messagerie.
Fonctionne avec Internet Explorer et Maxthon Nitro.
Chrome non essayé.

I use Oxwall 1.8
I have the same problem using Firefox 40.0.3.
Chatting works very poorly and messaging is impossible to use.
Works well with Internet Explorer and Maxthon Nitro.
I didn't try Chrome.
ross Team
ross Oct 6 '15
What do you mean by chatting works poorly and message is impossible to use? Please read this post: http://www.oxwall.org/forum/topic/5092
Agu Der
Agu Der Oct 6 '15
ross,

The problem
is detected with Firefox on windows 8.1
The chat is not reactive.
When click the Message menu, nothing happens.

There is no problem with other browser like Chrome or IE.
So I think there is a problem with Oxwall.

I propose to send you a PM with user account and an administrator account to see the problem, if you agree.
The Forum post is edited by Agu Der Oct 6 '15
ross Team
ross Oct 6 '15
Agu Der, please enable dev mode and refresh the website while browsing in the Firefox, see if the issue persists. 

If it does, please PM me your FTP access details for the server and admin website access details. 

Agu Der
Agu Der Oct 7 '15
roos, I enable dev mode, clear cache and refresh, the issue persist.
I send you the informations you ask me.
The Forum post is edited by Agu Der Oct 7 '15
ross Team
ross Oct 7 '15
Unfortunately we do not have Windows 8.1. only 10 and we cannot reproduce the issue in FF 40.0.3
Please see screenshots:
Attachments:
  test.jpg (406Kb)
  test2.jpg (513Kb)
Agu Der
Agu Der Oct 7 '15
I tried Firefox on linux Ubuntu 14.04 fresh installation, there is no problem.
I updated Linux and I have the same problems than with windows 8.1.

I deactivate all plugins, nothing change.
I remove message plugin then install it, the problem still exist.

Finally, I put a message to tell to users not to use Firefox if they want to use Chat and get notifications.
ross Team
ross Oct 7 '15
What Firefox version do you have on linux?
Agu Der
Agu Der Oct 8 '15
Firefox 41.0.1 on linux Ubuntu 14.04
ross Team
ross Oct 8 '15
We cannot reproduce that on Linux as well. See attachment
Attachments:
  Messages.png (346Kb)
Agu Der
Agu Der Oct 8 '15
You are lucky.
ross Team
ross Oct 11 '15
Well, I'm sorry but we cannot reproduce the issue