I've been with Bluehost for 8+ years but their uptime and customer service has been horrible in the last year. I've noticed dips in the last few years but this year specifically has stood out. My Oxwall site (and other sites hosted on my Cloud Hosting) goes down every 24 hours or more. It's very frustrating. When I contact Bluehost about it, the only solution they offer is to be downgraded to their Shared hosting service (I recently upgraded to Cloud Hosting). They offer no technical solutions or explanations for the frequent downtime.
I'm currently looking at Site5 but also wanted to poll users here. Where are you hosted? What are your previous experiences?
For me, cost isn't an issue. I'm looking for genuine uptime (not just advertised/promised) and solid customer service.
Thanks for your time!