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E500.php error. HELP!! | Forum

Topic location: Forum home » Support » Bug reports and troubleshooting

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Mr Tee Oct 5 '15

After installing the Advertisement plugin. I got this error on my site at www.singlesdatingworld.com.

Error 500
Internal Server Error.

If you are the site admin, click here for details (+)

Something went wrong!
To get the error details follow these steps:
- Open ow_includes/config.php file and set DEBUG_MODE to true
- Reproduce your last action.

Error details: Type: Exception Message: Class ADS_CMP_SidebarAds does not exist File: /home1/singlesd/public_html/ow_system_plugins/base/components/drag_and_drop_item.php Line: 208 Trace: #0 /home1/singlesd/public_html/ow_system_plugins/base/components/drag_and_drop_item.php(208): ReflectionClass->__construct('ADS_CMP_Sidebar...') #1 /home1/singlesd/public_html/ow_system_plugins/base/components/drag_and_drop_item.php(92): BASE_CMP_DragAndDropItem->checkComponent('ADS_CMP_Sidebar...') #2 /home1/singlesd/public_html/ow_system_plugins/base/components/sidebar.php(107): BASE_CMP_DragAndDropItem->setContentComponentClass('ADS_CMP_Sidebar...') #3 /home1/singlesd/public_html/ow_smarty/template_c/9846211ee77c6f2e125d2f18685d55301aa7f2d4.file.sidebar.html.php(39): BASE_CMP_Sidebar->tplComponent(Array, Object(Smarty_Internal_Template)) #4 /home1/singlesd/public_html/ow_libraries/smarty3/sysplugins/smarty_internal_templatebase.php(180): content_5613449e127b88_83781551(Object(Smarty_Internal_Template)) #5 /home1/singlesd/public_html/ow_core/view_renderer.php(101): Smarty_Internal_TemplateBase->fetch('/home1/singlesd...') #6 /home1/singlesd/public_html/ow_core/renderable.php(271): OW_ViewRenderer->renderTemplate('/home1/singlesd...') #7 /home1/singlesd/public_html/ow_core/component.php(80): OW_Renderable->render() #8 /home1/singlesd/public_html/ow_system_plugins/base/components/sidebar.php(96): OW_Component->render() #9 /home1/singlesd/public_html/ow_smarty/plugin/function.component.php(50): BASE_CMP_Sidebar->render() #10 /home1/singlesd/public_html/ow_smarty/template_c/94d1246d5bcc16d6175c3da21379e2cfb6aa93d5.file.general.html.php(74): smarty_function_component(Array, Object(Smarty_Internal_Template)) #11 /home1/singlesd/public_html/ow_libraries/smarty3/sysplugins/smarty_internal_templatebase.php(180): content_5613449de8bae3_61258357(Object(Smarty_Internal_Template)) #12 /home1/singlesd/public_html/ow_core/view_renderer.php(101): Smarty_Internal_TemplateBase->fetch('/home1/singlesd...') #13 /home1/singlesd/public_html/ow_core/renderable.php(271): OW_ViewRenderer->renderTemplate('/home1/singlesd...') #14 /home1/singlesd/public_html/ow_core/html_document.php(623): OW_Renderable->render() #15 /home1/singlesd/public_html/ow_core/response.php(200): OW_HtmlDocument->render() #16 /home1/singlesd/public_html/ow_core/application.php(458): OW_Response->respond() #17 /home1/singlesd/public_html/index.php(94): OW_Application->returnResponse() #18 {main}

I have already removed plugin and also disabled all other plugins except for Base Ow plugin and Admin plugin.. How can I fix this I am losing new members by the minute.

Thanks

Team

ross Oct 6 '15

I just visited your website, it works and is displayed properly. Do you still experience the issue? If so, please clear browser cache, enable dev mode and refresh the website, then disable dev mode.

Mr Tee Oct 6 '15

Thanks for your response Ross. I followed your directions to disable and deactivate plugins. That did the trick. Site is up and running. But I still didn't get to see how good the Advertisement plugin is because everytime I activated it, It would crash the site. Any idea how to fully get this up and running? I am willing to pay if you can do it.

Team

ross Oct 6 '15

What is your software version?

tammy harris Oct 6 '15

advertisement plugin hates just about every plugin there is
to find what one is give you problem enable dev mode and then enable advertisement plugin
then refresh your main site page and u will see in the error what plugin it is
disable that plugin and go again untill you remove all plugins that advertisement plugin hates

tammy harris Oct 6 '15

it seams the plugins need some code in them so the advertisement plugin can hook to them

and all the dev that i have asked to fic this only few have the rest just dont care
and oxwall will not put in place anything to make the dev fix there plugins to work with advertisement and any new feature been added to the core

Mr Tee Oct 6 '15

I have the latest. 1.8.0.

Yes that plugin has a mind of its own :). Its a really awesome plugin. Just wish it would work for me. I will take your advice and see what happens.

Mr Tee Oct 6 '15

There is something causing a major plugin error on my site. I just bought Google location plugin and that crashed site again... Dammn!

tammy harris Oct 6 '15

the first 100 times you will panic and go mad
after 1000 its just like here we go again

tammy harris Oct 6 '15

the easiest way i have found is if you can not even get to admin to remove the plugin
is use ftp and delete the plugin that will allow you back into admin plugins
then reupload the plugin back to the plugin folder
then click the disable the plugin

#10

Team

ross Oct 6 '15

Mr Tee, PM me CPanel access details and admin website access details, I will try to activate/install the ads plugin for you.

#11

Team

ross Oct 6 '15

Please check the issue is resolved by installation Geolocation IP database plugin.

#12

Mr Tee Oct 6 '15

Yes Geolocation is working fine. Thanks. How about the Advertisement. Were you able to post a sample ad? It would crash once I try to save the placement of ad. I was using a responsive google ad when it happened

#13

Team

ross Oct 6 '15

The issue with the advertisement plugin is resolved after installing Geolocation IP database plugin. Yes, I was able to publish the ad, just try it yourself

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E500.php error. HELP!! | Forum