Hi Michael,
We are not sure if you're talking about this template - http://www.skadate.com/xdemo/?layout=turquoise.
If so, then you're right, our products do NOT support http://www.skadate.com/xdemo/?layout=turquoise or any of http://www.skadate.com/site_samples.php. In fact, we do not carry out any testing on this template and it's not our scope of support.
So if you're asking, we'll have to refuse provide FREE support. If you'd like us to do custom work for your site on this template, extra fee is charged.
Kindly be noticed that our products are tested on OxWall built-in core templates.
Regards,
YouNet