I am currently unable to purchase a theme for my 4th social network, despite having no blocks on my account and having more than enough money in both my bank accounts.
Anyone else having this issue?
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PayPal Payments Issue | Forum
Team ross
Nov 29 '15
Can you please try again, it should be ok now, as we can see other users make purchases in the store ok.
Eddie
Nov 29 '15
I will do. I'm trying to purchase your Rainbow Responsive theme. I'll let you know if it works.
Eddie
Nov 29 '15
Still having a problem. I'll contact PayPal once I've had some sleep. Hopefully they get it sorted.
Team ross
Nov 29 '15
That's weird, probably something is wrong specifically with your account as we checked the statistics, the users are buying stuff via paypal from the store right now.
Eddie
Nov 29 '15
There shouldn't be anything wrong with my account, I can log in fine. It's just the purchase page that's playing up.
Tecca
Nov 29 '15
I had this issue for some reason a while back. I had purchased things before, but couldn't purchase something else at a later time. I found out it was because I had upgraded to Windows 10 and there were two firewalls active. Disabling one of them fixed the problem. It was strange, because it only happened when trying to purchase through here. I could use Paypal and eBay just fine.
I know that's a long shot, but see if it has anything to do with your firewall.
The Forum post is edited by Tecca Nov 29 '15
Eddie
Nov 30 '15
Spoke to PayPal. They mistakenly thought that I wasn't using my own computer, I've purchased the item, but it's not yet appeared in my purchased themes page.
