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404 Not Found | Forum

Topic location: Forum home » Support » Bug reports and troubleshooting

Lee Mar 1 '16

My site has been running flawless for 3 years now, I am using the latest version 1.8.1

When I go to the login page: http://asiasailor.com/index.php and enter my name and password, or any name and any bogus password, I get this on the page:

Not Found

The requested URL /e500.php was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

And the URL is: http://asiasailor.com/e500.php

I have turned on debug mode in the config file but that did not change what was displayed.

Team

ross Mar 1 '16

Lee, please check whether you have e500.php file in the root of the software, then repeat your steps and provide us with the error.

Lee Mar 1 '16

Thanks, Ross, the e500 file was missing, I set the debug to true and retried, here is the results.

Team

ross Mar 1 '16

you need to repair ow_base_user table via phpmyadmin

Team

ross Mar 1 '16

also, you need to rename your ow_logs folder to ow_log and set it's permissions to 777

tammy harris Mar 1 '16

cpanel databases and repair your db

tammy harris Mar 1 '16

sometime in 1.8.1 is stuffing the db up
this has happened once on my test site and i think your to 5th now that has posted this problem

Lee Mar 1 '16

No joy. Any other solutions?

Team

ross Mar 1 '16

Lee, I'm sorry but there's no any other solution, have you repaired the ow_base_user table via phpmyadmin?

The Forum post is edited by ross Mar 1 '16

Lee Mar 1 '16

Yes I did, and I corrected that log file name as well.

So all the data is lost? The social network is gone?

#10

Team

ross Mar 2 '16

No, please pm your cpanel access details and admin website access details, I'll take a look at the issue.

#11

Team

ross Mar 2 '16

Please check I have repaired the table. The issue should be fixed.

#12

Lee Mar 2 '16

I have checked, it is 100% now, thank you, sir! I will be making a donation!!!

#13

Team

ross Mar 2 '16

Great, thanks.

#14

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404 Not Found | Forum