1) give us a screenshot of your active plugins full pages .

2 ) your oxwall version should be mentioned with screenshot .

3) to maintain good relationship with us for your business be friendly , keep patients , never start offence topics .

4) before put a negative review you need to collaborate with us . 

5 ) Refund - we grant refund only when we can't resolve the issue in your website [ only with core plugins ] . you need to create demo sub directory where oxwall is installed and we only ask for access of that demo sub directory by FTP and test site admin access