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Cant update platform | Forum

Topic location: Forum home » Support » Bug reports and troubleshooting

Brandi renee Aug 14 '16

Whenever I try to update to the new platform I am getting a 504:Gateway error. This is for the 1.8.4 release

Team

ross Aug 15 '16

Brandi, do you still experience the issue?

Brandi renee Aug 15 '16

Yes it is giving me the same issue....

Team

ross Aug 16 '16

Please pm me your admin access details and Cpanel access details, I'll take a look at the issue.

Team

ross Aug 29 '16

Brandi, we can't login to your admin panel to check the issue with the details you sent us, it gives us error "Invalid username or e-mail"

Please send me updated access details.