We also wanted to thank you for your incredible patience considering the current store issues that exist and lets not be politically correct here, they are bad, lets call it as it is.
The only way to fix a problem is to accept the problem as it is and then we can apply true working solutions. Otherwise we are just trying to put out a fire with spoon fulls of water and that does not work.
So we (and i speak for the staff at Oxwall as well) are truly sorry for the current condition the store is in and it will be fixed. It will not be an overnight fix, as with such things we have to communicate as a community to solve problems and we will do so.
This is what we ask of you now and this is very very important. We ask that during the feedback on this post that we all stay focused on the store issues and not any of the core issues you feel exist. In order to do this right we have to talk about the store not the core. They are separate issues. If we get derailed talking about the core concerns you have then we will end up going in every direction and we will get nothing done... So please stay focused with your replies and stick to the store only. As a matter of fact the leaders will not and should not even address any concerns about the core of oxwall in this post, just let them be because we dont need to be dragged down that road, that is for another time and another post please :)
Now with that said let me explain to you what is happening. Remember what i have told you all in times past that we have been working on something regarding the store, well its true and i wanted to explain to you what is happening with that.
We all myself, leaders, users, other devs, everyone, has been charged with the duty of suggesting common sense practical ideas on how to make the store better. This includes policy, standards, conformity, violations, and enforcment procedures. This is a golden opportunity for us all to turn things around. To help navigate the store ship back in the right direction. Your input is important EVERY ONE OF YOU has input into this.
Oxwall is asking for feedback from users so that we do not have a riot on our hands when and if they start pulling plugins off the store shelves. We want to know what you the user, developers, and even those with plugin and theme issues need from us in order to make this work for everyone involved.
If you are a developer whos plugins have issues and there is something that is standing in the way of you not following policy then we need to know that, we are willing to work with you in order to help you make things better as well. However you need to know that for those developers that have issues, "serious issues and constant complaints" with your plugins or themes and you choose to do nothing about it then i am telling you now "your Oxwall Store time is limited" i cannot be any clearer than that. We will have quality products and quality customer service or you will no longer have a store at Oxwall. So i would advise you if you are one of those developers it would do you good to start changing your tactics now because the bulldozer is coming.
Now many of the things we talk about are covered in the TOS and the Oxwall developer license so for those things we need to talk about the enforcment end of this and how to better do that job and keep all of you happy (that use the plugins) because as i said if we start pulling things from the shelfs we dont want you to freak out if you use that plugin and it is no longer available.
In order for you to have that input you need to know that suspension of a plugin does not affect your ability to use it, your license will still work, suspension means that noone can buy it is all. The only time that you will no longer have access to a plugin is when that plugin is deleted or when that store is closed. So please consider that fact in your replies.
You also need to know that we dont want anyone to be upset if their idea is not put into place, remember it is a small team so again the ideas have to be doable, practical, and effective. However those ideas that are not implemented im sure will be noted for a later date when the team is able to accomplish such things and meet their demand as well.
There has been a suggestion on the table right now that when a store is closed down that those plugins that some of them may still work are placed into an archive so that those users can still use those plugins until they are no longer working. This will keep people from buying the product but allowing for those current license holders to still use the license while the plugin still functions. We want to know what you think about that idea, give us some feedback please.
We are also discussing product descriptions or the lack there of. Some products have little to know description or just a link and that is not going to cut it anymore. To me that is a violation of the current rules established and i personally feel that all of those plugins should be suspended if not corrected in a 10 day period. How do you all feel about that.
We are also talking about making sure that devs not only accept the TOS but understand it as well so we are asking for ideas on that, maybe something on the plugin page that says "I accept and fully understand the TOS and OSCL license agreement" and more so understand the consequences if they do not live up to that agreement. So devs lets talk about that...:)
Another idea has been that if a store product falls back 3+ Oxwall releases that it should be pulled from the store. That is something else we all need to discuss.
But above all else, remember folks this is for ALL FOR YOU... For the users and consumer confidence and for good developers who stand behind their products and their store and want to offer a better product and better service. In the end we all profit from this, devs get more sales and users get better products and better service. We all must work together...
Not to be cliche here but we can "Make The Oxwall Store Great Again" and it is now that we must start to turn this ship back in the right direction.
Remember again, please keep your conversation and suggestion limited to the store and not the core.
Thank you for your time and we all look forward to your suggestions and feedback... lets keep the wheels moving on this.
Dave :)