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Recover User Password | Forum

Topic location: Forum home » Support » General Questions
Fabio
Fabio Sep 30 '16

Hello everyone, my website done with Oxwall you can not retrieve your password. If I try to retrieve it does not send the email to recovery.
Can someone help me?


Platform version 1.7.1 (build 8274)

Attachments:
  Schermata 2016-09-30 a 19.47.45.png (22Kb)
Fabio
Fabio Oct 1 '16
there is not ow_base_mail
Darryl B Leader
Darryl B Oct 1 '16
@ Fabio Check this doc to see if it helps.

https://wiki.oxwall.com/faq:email-sending-is-not-working
Fabio
Fabio Oct 11 '16
Thanks Darryl
ross Team
ross Oct 11 '16
Forgot password is sent directly to your mail server without using ow_base_mail table if you don't use SMTP 

That means that something is wrong with your mail server, you will need to contact your hosting provider to resolve the issue. 

dave Leader
dave Oct 12 '16
While you figure out what is wrong with your mail server if you must have the password set right away just do this if you dont have a plugin to change the pw. 


create a test account, and go into your database table in ow_base_user and copy the password from your test account to the account you need to change the password for. 


Then you or the member for that account can log in and change the password to their account since you know what it is now, because it should be the same as your test account. 


Hope that helps.  

Fabio
Fabio Oct 13 '16
Thanks