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Can't extract plugin archive files | Forum

Topic location: Forum home » Support » Installation Troubleshooter and Server setup

Justin Feb 7 '17

After trying to upload a plugin I received the "Can't extract plugin archive files" error.

From what I am told, this is related to the FTP configuration. I would love to double-check my settings but I do not see anywhere in the admin area for these settings.

I ran oxwall back in like 2012 and I really thought there was a page for these settings.... but my memory is not great.

Can anyone direct me on where I can find these setting either in the admin area or in the OW files, so I can verify the settings are correct?

thanks,

Justin

Justin Feb 8 '17

The site is new but the host is not. I have other sites on there. I never had issues with decompression yet.

I ended up just uploading the package to the server manually and doing it that way. It's not ideal but it works.

Carsten Feb 8 '17

If you're on Mac OS X, there can be problems if you use the build-in ZIP-like software.

I found out when translating my site. Every time i compressed with build-in, the site gave me an error, but compressing with WinZip for Mac, it worked. No errors :)

Justin Feb 8 '17

It seems as though there was a permission issue with my folders. I think it's worked out now.

Thanks for the response!

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Can't extract plugin archive files | Forum