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Message indicator won't reset | Forum

John Feb 2 '18
I have a member who tells me she received a message from someone, but after sending it he blocked her.  Now she can't open the message, and the message indicator (the little envelope in the top of screen) remains with a number "1", which she can't get rid of.

Any ideas on how to fix?
Darryl B Leader
Darryl B Feb 5 '18
Check this post. In your case you would find the message in question, and delete it.


Here is another one related to deleting PMs

The Forum post is edited by Darryl B Feb 5 '18
John Feb 7 '18
Thank you Darryl. 

I'll look into it with the member and hopefully sort the issue out