Hi,
I purchased and installed MembershipX a coulple of weeks ago, and I am now having a problem...
Some users cannot log in to the website. They are reporting the following error message…
Forbidden
You don't have permission to access this resource.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
They are users who were before on default free membership, and later I (admin) upgraded them to premium membership using the option in “moderation” > “edit membership”. Since I changed their membership they cannot log in.
Only a few users have reported this problem and I cannot replicate the issue on my end, so I don’t know how to fix it.
Please could you advise how this issue may be fixed?
Many thanks
Jamie