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How to Fix QuickBooks not Showing Mapped Drives Problem? | Forum

Topic location: Forum home » Support » General Questions
Henry Smith
Henry Smith Sep 21 '21

Trying to fix QuickBooks not showing mapped drives problem but aren’t able to? Mapping network drives often helps in accessing QuickBooks files on another server, system or drive over the network. This also makes it easy in accessing QuickBooks company file from the shared storage. 

To get a better grip on QuickBooks not showing mapped drives issue, make sure to stick around our segment till the end. Or else you can also consult our tech professionals.

The Forum post is edited by Henry Smith Jul 4 '22
Alpha Johnson
Alpha Johnson Nov 26 '21
You would have to click on box in front of the drive and select the unused drive from the available preferences. Choose the browse tab and you need to know the location where your QB file is already stored. Click on OK tab and finish tab. And try opening QuickBooks with a newly mapped drive.
William Apr 17 '23

If QuickBooks is not showing mapped drives, you can try the following steps to fix the issue:

Check the network connection: Ensure that your mapped drives are connected and accessible on the network. If there are any connectivity issues, resolve them first.

Verify mapped drive settings: Double-check the settings for your mapped drives to make sure they are correctly configured. Ensure that the drive letters, network paths, and permissions are set up properly.

Restart QuickBooks and computer: Sometimes, restarting QuickBooks and your computer can resolve the issue. Close QuickBooks and restart your computer to refresh the system.

Update QuickBooks: Make sure you are using the latest version of QuickBooks. If not, update to the latest version as it may have bug fixes and patches that can resolve the issue.

Disable Antivirus/Firewall: Antivirus or firewall software may sometimes block network access to mapped drives. Temporarily disable your antivirus or firewall software and check if QuickBooks is now showing the mapped drives. If it does, add QuickBooks to the exceptions list in your antivirus or firewall settings.

Check Windows File Explorer settings: Ensure that Windows File Explorer is set up to show mapped drives. Open File Explorer, go to the "View" tab, and check the "Navigation pane" and "Network" options are selected.

Remap drives: If none of the above steps work, try remapping your drives in QuickBooks. Go to the "File" menu in QuickBooks, select "Utilities," then "Map Network Drive." Follow the prompts to remap your drives and see if they now appear in QuickBooks.

Repair QuickBooks installation: If the issue persists, you can try repairing your QuickBooks installation. Go to the "Control Panel" in Windows, select "Programs," then "Programs and Features." Find QuickBooks in the list of installed programs, right-click on it, and select "Repair." Follow the prompts to repair your QuickBooks installation.



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