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How to fix the QuickBooks connection lost error? | Forum

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Ben Mark
Ben Mark Jan 24 '23

Facing QuickBooks connection lost error and don’t know how to get rid of the issue? Well, this is a common error often encountered by QuickBooks users. This error appears when the software loses the connection to the company file and might end up in closing the software immediately. Also, if the data is unsaved, then it might not be recovered. This particular issue indicates that the software won’t be able to access the company file or a particular section of the company file. The connection lost error can also damage the QBWUSER.INI file. There can be a bunch of other factors causing this issue. To learn more about this issue in QuickBooks, make sure to read the post carefully. The user can also get in touch with our tech support professionals at +1(844)405-0907 and ask our tech team to rectify the issue permanently.

What triggers this error?

This error can be experienced due to the following reasons:

·         One can experience this issue if the company file is stored on another system or on a portable drive and the connection the storage device was disrupted.

·         Also, if the power management settings in Windows activated the sleep or hibernation mode on the system having the companies file.

·         In case more than one system on a network is configured to host the QuickBooks company file, then such an error can be seen

·         If the systems in a multi-user installation are running different versions of QuickBooks, then experiencing this issue is common

·         Or in case the data in the company file gets damaged somehow.


Steps to eliminate the issue

The user can try to fix the hosting on all systems to get rid of such an error in QuickBooks. The steps involved in that are as follows:

·         Hosting system tasks:

o   The user is supposed to ascertain that the database server manager is installed on the host system

o   And then press Windows key and type QuickBooks. In case the QuickBooks or database server manager doesn’t appear in the list, it means the program is not installed. You need to install, update and set up the QuickBooks database server manager.

·         Setting hosting settings.

o   Here the user needs to first open QuickBooks

o   After that choose file and utilities option.

o   If the user finds the stop hosting multi-user access in the menu, then hosting is enabled

o   In case the host multi-user access is seen, then choose it to enable hosting on this system and then move to the steps ahead.

·         If QuickBooks is installed on the host system:

o   The user needs to first double click the QuickBooks database server manager icon in the Windows system tray.

o   Now, click on database server tab.

o   Verify that the company file is visible in the window below currently connected company files and logged in users. In case it is not, then you need to click the scan folders tab and then click on help for the information about adding the company file.

o   Scan Folders - QuickBooks database Server manager

o   At last, close the database server manager window.

By the end of this post, we expect that the reader might be able to get rid of the issue successfully. However, if for some reason the user continues to face the connection lost issue again or if the user gets stuck at any point in time, then contacting our tech team at +1(844)405-0907 is highly recommended. We are a team of certified QuickBooks professionals who work round the clock in providing instant support and assistance.

You may also see: How to resolve QuickBooks Error 6000 304?

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