Solution 1: Update QuickBooks and Scanner Drivers

Update QuickBooks:

Ensure that your QuickBooks is up-to-date. Update QuickBooks to the latest release by going to the "Help" menu and selecting "Update QuickBooks."

Update Scanner Drivers:

Visit the website of your scanner manufacturer and download the latest drivers for your scanner model.

Solution 2: Check Scanner Compatibility

Verify Scanner Compatibility:

Ensure that your scanner is compatible with QuickBooks. Refer to the QuickBooks compatibility list or contact QuickBooks support for information on supported scanners.

Solution 3: Test the Scanner Outside QuickBooks

Test Scanner Outside QuickBooks:

Verify that your scanner is functioning correctly by testing it outside of QuickBooks. Use the scanner software or a third-party application to scan a document.

Regards,
Peter