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Measures for the Ledger Live not working error? | Forum

Topic location: Forum home » Support » General Questions
hertevelta
hertevelta Dec 29 '23

Ledger.com/start, as you might already know is a software application that needs to be paired up with the Ledger hardware device to put the crypto trade decisions into action. However, some users have reported the “Not Working” issue that they face while working with this application. When investigating the reason why this error takes place, the people examining the concern don’t find any particular reason behind it. The two reasons that are considered highly responsible for this error are – a lousy internet connection or some bug with your operational devices.

Here’s how to address the issue

To resolve this error, you can try out the following effective practices:

ü  Ensure that you are running the latest version of Ledger Live app

ü  Investigate if you are working with the latest firmware

ü  Check the pairing setting of your Ledger Live app

ü  Try to re-perform the pairing steps to connect the app with the Ledger hardware wallet

ü  Lastly, you can connect with its customer support team

Thus, by practicing the above-mentioned measures you can easily address this issue within a short span of time. To connect with the customer service desk of Ledger, you can either raise a ticket or start a conversation after answering a couple of simple questions. The concerned team will then guide you on your concerns and provide you with the best solutions.