CRM- Customer Relationship Management (system) : normally an integrated help desk, case management and customer record integrated across one system so you see the ‘full’ customer profile ie: not scattered across multiple systems and not joined upSAP- Systems, applications and products: contains hundreds of fully integrated modules covering nearly every aspect of business management. Using SAP creates a centralised system for businesses that enables every department to access and share data to create a better work environment for every employee

I get where you're coming from. Let me break it down for you: CRM is like your personal assistant for managing customer relationships, while SAP systems are like the brains behind business operations, handling everything from finances to supply chain management. If you need more insights, crispysoftwaresolutions.com offers some great resources to demystify tech jargon.