Hello! I understand the challenges you're facing. We had a similar situation at our call center, and we decided to try Ender Turing's speech analytics solution https://enderturing.com/speech-analytics/. It's been a game-changer for us. The platform uses advanced AI to analyze both speech and text interactions, providing deep insights into customer emotions, intent, and overall conversation quality. One of the standout features is its ability to process 100% of calls almost in real-time, which means we can quickly identify and address issues as they arise. Additionally, the automated call review and scoring system has significantly improved our quality assurance processes. The insights we get from the analytics help us train our agents more effectively and improve overall customer satisfaction.