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Topic location: Forum home » Support » General Questions
Rainier Sotelo
Rainier Sotelo May 2 '13
Hello,

I am still experiencing [error] in my cPanel Error Log as shown below, are these normal or not?:

[Thu May 02 08:48:58 2013] [error] [client 94.23.230.179] File does not exist: /home/triskeli/public_html/404.shtml, referer: http://triskelionhandshake.com/
[Thu May 02 08:48:58 2013] [error] [client 94.23.230.179] File does not exist: /home/triskeli/public_html/searchKeyword.php, referer: http://triskelionhandshake.com/
[Thu May 02 08:46:44 2013] [error] [client 69.171.247.113] File does not exist: /home/triskeli/public_html/404.shtml
[Thu May 02 08:46:44 2013] [error] [client 69.171.247.113] File does not exist: /home/triskeli/public_html/Verification/ow_userfiles/plugins/slideshow/slide_image_1_admin-51779f7ca10fe_1366794390.png
[Thu May 02 08:46:43 2013] [error] [client 69.171.247.116] File does not exist: /home/triskeli/public_html/404.shtml
[Thu May 02 08:46:43 2013] [error] [client 69.171.247.116] File does not exist: /home/triskeli/public_html/Verification/ow_userfiles/plugins/slideshow/slide_image_1_admin-51779f7ca10fe_1366794390.png
[Thu May 02 08:45:10 2013] [error] [client 69.171.228.119] File does not exist: /home/triskeli/public_html/404.shtml
[Thu May 02 08:45:10 2013] [error] [client 69.171.228.119] File does not exist: /home/triskeli/public_html/Verification/ow_userfiles/plugins/slideshow/slide_image_1_admin-51779f7ca10fe_1366794390.png
[Thu May 02 08:45:09 2013] [error] [client 69.171.228.118] File does not exist: /home/triskeli/public_html/404.shtml
[Thu May 02 08:45:09 2013] [error] [client 69.171.228.118] File does not exist: /home/triskeli/public_html/Verification/ow_userfiles/plugins/slideshow/slide_image_1_admin-51779f7ca10fe_1366794390.png
[Thu May 02 08:44:19 2013] [error] [client 108.178.5.61] client denied by server configuration: /home/triskeli/public_html/.htaccess, referer: http://www.triskelionhandshake.com/
[Thu May 02 08:43:59 2013] [error] [client 66.249.73.151] File does not exist: /home/triskeli/public_html/404.shtml
[Thu May 02 08:43:59 2013] [error] [client 66.249.73.151] File does not exist: /home/triskeli/public_html/jobhunt
[Thu May 02 08:43:45 2013] [error] [client 69.171.247.117] File does not exist: /home/triskeli/public_html/404.shtml
[Thu May 02 08:43:45 2013] [error] [client 69.171.247.117] File does not exist: /home/triskeli/public_html/Verification/ow_userfiles/plugins/slideshow/slide_image_1_admin-51779f7ca10fe_1366794390.png
[Thu May 02 08:43:45 2013] [error] [client 69.171.247.114] File does not exist: /home/triskeli/public_html/404.shtml
[Thu May 02 08:43:45 2013] [error] [client 69.171.247.114] File does not exist: /home/triskeli/public_html/Verification/ow_userfiles/plugins/slideshow/slide_image_1_admin-51779f7ca10fe_1366794390.png
[Thu May 02 08:42:48 2013] [error] [client 82.67.206.28] File does not exist: /home/triskeli/public_html/404.shtml
[Thu May 02 08:42:48 2013] [error] [client 82.67.206.28] File does not exist: /home/triskeli/public_html/Supremos/ow_userfiles/plugins/base/favicon.ico
[Thu May 02 08:42:47 2013] [error] [client 82.67.206.28] File does not exist: /home/triskeli/public_html/404.shtml
[Thu May 02 08:42:47 2013] [error] [client 82.67.206.28] File does not exist: /home/triskeli/public_html/Supremos/ow_userfiles/plugins/base/favicon.ico
[Thu May 02 08:39:51 2013] [error] [client 69.171.224.113] File does not exist: /home/triskeli/public_html/404.shtml
[Thu May 02 08:39:51 2013] [error] [client 69.171.224.113] File does not exist: /home/triskeli/public_html/Verification/ow_userfiles/plugins/slideshow/slide_image_1_admin-51779f7ca10fe_1366794390.png
[Thu May 02 08:39:51 2013] [error] [client 69.171.224.117] File does not exist: /home/triskeli/public_html/404.shtml
[Thu May 02 08:39:51 2013] [error] [client 69.171.224.117] File does not exist: /home/triskeli/public_html/Verification/ow_userfiles/plugins/slideshow/slide_image_1_admin-51779f7ca10fe_1366794390.png
[Thu May 02 08:38:44 2013] [error] [client 173.252.100.112] File does not exist: /home/triskeli/public_html/404.shtml
[Thu May 02 08:38:44 2013] [error] [client 173.252.100.112] File does not exist: /home/triskeli/public_html/Verification/ow_userfiles/plugins/slideshow/slide_image_1_admin-51779f7ca10fe_1366794390.png
[Thu May 02 08:38:43 2013] [error] [client 173.252.100.114] File does not exist: /home/triskeli/public_html/404.shtml
[Thu May 02 08:38:43 2013] [error] [client 173.252.100.114] File does not exist: /home/triskeli/public_html/Verification/ow_userfiles/plugins/slideshow/slide_image_1_admin-51779f7ca10fe_1366794390.png
[Thu May 02 08:38:16 2013] [error] [client 66.249.73.151] File does not exist: /home/triskeli/public_html/404.shtml
[Thu May 02 08:38:16 2013] [error] [client 66.249.73.151] File does not exist: /home/triskeli/public_html/jobhunt
[Thu May 02 08:34:13 2013] [error] [client 66.220.152.115] File does not exist: /home/triskeli/public_html/404.shtml
[Thu May 02 08:34:13 2013] [error] [client 66.220.152.115] File does not exist: /home/triskeli/public_html/Verification/ow_userfiles/plugins/slideshow/slide_image_1_admin-51779f7ca10fe_1366794390.png
[Thu May 02 08:34:13 2013] [error] [client 66.220.152.119] File does not exist: /home/triskeli/public_html/404.shtml
[Thu May 02 08:34:13 2013] [error] [client 66.220.152.119] File does not exist: /home/triskeli/public_html/Verification/ow_userfiles/plugins/slideshow/slide_image_1_admin-51779f7ca10fe_1366794390.png
[Thu May 02 08:33:15 2013] [error] [client 69.171.228.112] File does not exist: /home/triskeli/public_html/404.shtml
[Thu May 02 08:33:15 2013] [error] [client 69.171.228.112] File does not exist: /home/triskeli/public_html/Verification/ow_userfiles/plugins/slideshow/slide_image_1_admin-51779f7ca10fe_1366794390.png
[Thu May 02 08:33:14 2013] [error] [client 69.171.228.112] File does not exist: /home/triskeli/public_html/404.shtml
[Thu May 02 08:33:14 2013] [error] [client 69.171.228.112] File does not exist: /home/triskeli/public_html/Verification/ow_userfiles/plugins/slideshow/slide_image_1_admin-51779f7ca10fe_1366794390.png
[Thu May 02 08:32:33 2013] [error] [client 66.249.73.151] File does not exist: /home/triskeli/public_html/404.shtml

Help!
RainierSOTELO
Purusothaman Ramanujam
What does your hosting provider say on this?
Alia Team
Alia May 3 '13
Rainier, did you check whether those files are physically there?
Rainier Sotelo
Rainier Sotelo May 3 '13
Hello Parusothaman,
Quote from Purusothaman Ramanujam What does your hosting provider say on this?
My hosting provider say:

"The below errors indicate the absence of an image in your plugins. However it will not affect the functioning of your site."

"You can safely ignore the 404 error you are getting."

The error notification is still on my cPanel Error log, and that is why I am asking a second opinion from you guys.

Cheers,
Rainier

Rainier Sotelo
Rainier Sotelo May 3 '13
Hello Aliia,
Quote from Aliia Rainier, did you check whether those files are physically there?
 If you are talking about the plugins, thay are all physically there.

Cheers,
Rainier

Alia Team
Alia May 6 '13
Rainier, I meant' images. For example, ow_userfiles/plugins/slideshow/slide_image_1_admin-51779f7ca10fe_1366794390.png, does it exist on your server?
Rainier Sotelo
Rainier Sotelo May 7 '13
Ooops, I'm sorry, I'll check it then get back to you.
Rainier Sotelo
Rainier Sotelo May 7 '13
Hello Aliia,

All the images were there, ow_userfiles/plugins/slideshow.

Cheers
Purusothaman Ramanujam
Is "Verification" is the folder where your oxwall is installed?
Rainier Sotelo
Rainier Sotelo May 8 '13
Many thanks Parusothaman, yes it is installed in "verification".
dave Leader
dave May 8 '13

why dont you clear out the easy one first.

 

[Thu May 02 08:48:58 2013] [error] [client 94.23.230.179] File does not exist: /home/triskeli/public_html/404.shtml, referer: http://triskelionhandshake.com/

 

Just create a 404.shtml file in your root directory, do you know how to make a simple shtml file?

 

Most of the other ones appear to be possible permission issues, lets start there.  Some of those also appear to be bogus attempts to access a page. But lets take it one step at a time.

 

Go thru the list and if the dir is a valid ow dir and the file exists, then up the permission on that file one step and try it again..  If it is a valid dir and the file is an image, check then other themes for that image, if you cant find it post that image here and i will try to find it for you, i had to find a couple myself.  Eventually you will clear all those out.

 

What you will have left over when you are done is prob the bogus attempts and you can ip deny those.

 

Does that make sense...

 

The Forum post is edited by dave May 8 '13