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need help with reinstalling oxwall | Forum

Topic location: Forum home » Support » Installation Troubleshooter and Server setup

Rahul verma Jul 9 '13

hi ppl

since 2 month i have a typical issue with oxwall ..

whenever someone open website ..some time it automatically direct them to install page of oxwall software .

i could not find any solution for it

so i am planning to reinstall.. but problem is all of my webste user account n data will be wiped out

is there any way to keep all data and account with new install ?

what about if i take a backup of database and then delete database then copy them to new installed database and user data ??

Team

ross Jul 9 '13

it happens, because php script cannot connect to your database, there may be a lot of reasons for that: server limitation, database is down, wrong access details and many more

Rahul verma Jul 9 '13

have been checked database a lot of time as purus n Den suggested me .. but all ok

chrome detects following errors .

Failed to load resource: the server responded with a status of 404 (Not Found) https://www.yourmatesgroup.com/installFailed to load resource: the server responded with a status of 404 (Not Found) https://www.yourmatesgroup.com/installFailed to load resource: the server responded with a status of 404 (Not Found) https://www.yourmatesgroup.com/install/requirementsFailed to load resource: the server responded with a status of 404 (Not Found) https://www.yourmatesgroup.com/install/requirementsFailed to load resource: the server responded with a status of 404 (Not Found) https://www.yourmatesgroup.com/installFailed to load resource: the server responded with a status of 404 (Not Found) https://www.yourmatesgroup.com/install

Team

ross Jul 9 '13

so, you're installing the software or is it already running?

Rahul verma Jul 9 '13

its running but it keep redirect to installation page

Team

ross Jul 9 '13

as I noted before there may be a lot of reasons for that: server limitation, database is down, wrong access details and many more

Rahul verma Jul 9 '13

my question is if i reinstall my oxwall .. is there any way to keep user account and data on ew oxwall website ..?

Team

ross Jul 9 '13

you can back your website with CPanel web tools

Rahul verma Jul 9 '13

then the things which creating probs will be restored again

Team

ross Jul 10 '13

No, this problem is caused by the server, not software; if you back the whole website and transfer it to the server with the stable MySQL connection, I believe it will solve the problem

#10

Rahul verma Jul 12 '13

sadly hosting support said it is software side ...

they said me to view this report

and contact developers

http://gtmetrix.com/reports/yourmatesgroup.com/pav1BwcF

#11

Team

ross Jul 16 '13

I see,

but we've checked the issue with our developers and they said it is definitely has something to do with the database connection, because it is not stable

#12

Rahul verma Jul 17 '13

yes you are right .. i did a experiment .. i installed another oxwall website on server with same attribute of database fields.

after successfull install and i did change in config.php of old website

define('OW_DB_USER', '....');define('OW_DB_PASSWORD', '........');define('OW_DB_NAME', '.......');

this changed database of old website

and by this the website load time is reduced from 32 sec to 6 sec ( decrement of 26 sec)

but everything of website is gone and i am unable to login either with any account of old database

or new one

so now what is problem with my original database

original database size is 340 mb

my website is slow due to database size or anything else in database ?

The Forum post is edited by Rahul verma Jul 17 '13

#13

Team

ross Jul 17 '13

Rahul,

I don't understand, you use a new database on your new website or old one?

#14

FolkBG Jul 18 '13

Optimal your database and repair you old and new database.maybe any table is broken.Ross
He has two sites and old and new, and can not log in either and everything was gone from what I understand.
Let us give more detailed information to be able to help him

#15

Rahul verma Jul 18 '13

Quote from ross Rahul,

I don't understand, you use a new database on your new website or old one?

i used new database on my old website ....

The Forum post is edited by Rahul verma Jul 18 '13

#16

Rahul verma Jul 18 '13

Quote from FolkBG Optimal your database and repair you old and new database.maybe any table is broken.Ross
He has two sites and old and new, and can not log in either and everything was gone from what I understand.
Let us give more detailed information to be able to help him

flokBG

my main problem is my website keep redirect me to install page and if not it take like 30 sec then it start loading

it was a just experiment to check if this problem coming from database end ..

so i created a demo website n used its database for my main website and found my website becomes too much faster.

(both databases are on same server )

now i just need to find out

1. that what is happening with my old database .

2. why it is getting too much slow ?

3. is it due to database size or anything else .

#17

Team

ross Jul 24 '13

Rahul,

you don't see anything in your new database because it is empty, isn't it? the loading time of your website depends, first of all, on the server capacities, and second, on the content you browse, because the content can be of a big weight, like photos and other media files.

#18

Rahul verma Jul 30 '13

i finally fixed a lot of things

and my website is loading pretty much fast with having SSL and without any cdn

now load time is approx 3-4 seconds ..

but when i am inspecting source code via chrome ..

i am getting a error msg www.yoursite.com/install/requirement it shown as 500.phml error

my website is working properly .. but don't know why this error coming .

i have 1 local and 1 as demo installation ..both have same theme and plugin i never saw that error msg on both

#19

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need help with reinstalling oxwall | Forum