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White screen on installation after entering database settings | Forum

Cornelius
Cornelius Jul 31 '13
Hi PLEASE HELP

White screen on installation after entering database settings on remote site godaddy hosting

ross Team
ross Jul 31 '13
what do you mean by remote site? remote desktop control?
The Forum post is edited by ross Jul 31 '13
Cornelius
Cornelius Jul 31 '13
I Mean on remote hosting at Godaddy


ross Team
ross Jul 31 '13
can you send us the screenshot of the step after entering database details?
Cornelius
Cornelius Jul 31 '13
White blank screen no errors or messages
Cornelius
Cornelius Jul 31 '13
Can send you the info 


ross Team
ross Jul 31 '13
ok, send me FTP and CPanel access details
Cornelius
Cornelius Jul 31 '13
does not have cpanel info unzipped all the files from download into the root can you skype 


ross Team
ross Jul 31 '13
how did you create database, then?
Cornelius
Cornelius Jul 31 '13
I can login on the global the risk is high because there are 50 other sites on it can you team view through my pc then i can log in 
ross Team
ross Jul 31 '13
no, unfortunately we do not provide such service. you may take into consideration using xamp
Cornelius
Cornelius Jul 31 '13
How will that help me could you see any problems  well need to trust you i am sending you the information 


Cornelius
Cornelius Jul 31 '13
How will that help me could you see any problems  well need to trust you i am sending you the information 


ross Team
ross Jul 31 '13
in order to install the software we need cpanel, as we need to create database, configure cron jobs, set right permissions if necessary
Cornelius
Cornelius Jul 31 '13
DID SEND YOU INFO 

will you please provide me with the resolution when resolved