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Mailbox - Design error? | Forum

Topic location: Forum home » Support » General Questions
Thomas
Thomas Sep 29 '13
Hi,


I wonder if the design team has thought about a possible user scenario concerning the message function. What happens to a message when one party has removed the conversation/thread? If new messages continue to come from the other party, they end up in thin air.


It is my understanding that when a user deletes a thread, it is flagged as deleted in the database, and it is no longer displayed in his mailbox.  The other party can still see the thread. It is of course entirely appropriate. The problem occurs when the user who still sees the conversation chooses to send a new message. In the way the function is designed today, this message will not reach the recipient.


This could potentially lead to bad user experience.


Would not it be better in that case to initiate a new conversation/thread when a user scenario like this occurs? Another approach would be to somehow show the user that the thread has been deleted by the other user, and that no messages should be sent in this thread.


Thoughts anyone?

The Forum post is edited by Thomas Sep 29 '13
S. Bourdon
S. Bourdon Sep 30 '13
Hello,


I haven't been able to reproduce this bug.  When user A sends a messages to user B, even if user B deletes the conversation and user A sends another message, the whole conversation appears back in user B's inbox.


This isn't what happens on your side?

fbkca
fbkca Sep 30 '13
+1 for S. Bourdon.... they can delete the message, but if the other side replies... they see the whole thing again.
Thomas
Thomas Oct 1 '13
And you guys are 100% right. The whole thing was a error on my side :-)