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website down [Solved] | Forum

Topic location: Forum home » Support » General Questions
Raymond
Raymond Jul 14 '14
what can i do next?
Raymond
Raymond Jul 14 '14
please help thanks
Pete
Pete Jul 14 '14

Did you download your config file and your members profile photos,if not this is reason you might be getting this error message doing a fresh install and only adding your back up DB backup

The Forum post is edited by Pete Jul 14 '14
ross Team
ross Jul 14 '14
Raymond, you enabled profiler not debug mode. Have you restored your backup? What is the problem now? I don't see 500 error internal server 
Shamica Anderson
Shamica Anderson Jul 15 '14

Quote from Raymond please help thanks
What host provider are you using Raymond?
Raymond
Raymond Jul 17 '14
im using awardspace


i change the false to true, right on config.php at ow_includes, then now i change it back to false



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Raymond
Raymond Jul 17 '14
now i cant even sign in :(
ross Team
ross Jul 17 '14
when you enabled debug mode what do you see on your website?
Raymond
Raymond Jul 17 '14
you can only access the homepage, the rest even the admin page is not accessible 
ross Team
ross Jul 17 '14
see my post above, check your error logs as well
Raymond
Raymond Jul 17 '14
what post?
Raymond
Raymond Jul 17 '14
when i enable debug mode you can only access the homepage, the rest even the admin page is not accessible 
ross Team
ross Jul 17 '14
PM me your admin and FTP access details
Raymond
Raymond Jul 17 '14
okay wait
Raymond
Raymond Jul 17 '14
sent ross
ross Team
ross Jul 17 '14
there is not default htaccess file on your server

file permissions should be 644

folders permissions should be 755, except for ow_log, ow_static, ow_userfiles, ow_pluginfiles, they should be 777


I don't see mod_rewrite among your server settings

The Forum post is edited by ross Jul 17 '14
Raymond
Raymond Jul 17 '14
how can i correct those?


what i did actually is to download the backup, remove the existing content, then upload the backup, then multiple problems happen

ross Team
ross Jul 17 '14
you need to do change permissions manually for every file and folder

then copy original htaccess file

request your hosting enable mod_rewrite

Raymond
Raymond Jul 17 '14
ill forward this to them thanks
Raymond
Raymond Jul 17 '14
hi this is their reply


You currently do have a .htaccess file in your domain folder, however we cannot know if this is the default for the script your are running or not. You could probably search for the default one in Google or ask of the oxwall support to provide you with one.
To enable to rewrite engine you need to have the following two lines of code in the file:

RewriteEngine On
RewriteBase /

In our opinion leaving the permissions for every file and folder to 755(read/write) would be OK and would not cause any problem.

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