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Mass Mailing & Contact Importer Email Doesn't work through Softaculous | Forum

Topic location: Forum home » Support » General Questions
Natch
Natch Jul 14 '14
What can I do? The emails I try to send to do not receive the email. 
ross Team
ross Jul 15 '14
What do you mean by through softaculous?
Natch
Natch Jul 27 '14
Sorry for the late reply, I was on vacation. 


I mean that I installed oxwall using softaculous. When I try to send an email using mass mailing, it won't send the email. Contact importer won't send emails either. I just noticed that the forgot password button won't send an email to the user as well.

ross Team
ross Jul 27 '14
Natch, make sure your cron jobs are properly configured. http://docs.oxwall.org/install:cron
Natch
Natch Jul 27 '14
They are properly configured. Still don't work.
Attachments:
  cronjobs.png (17.47Kb)
ross Team
ross Jul 27 '14
Can you please enable debug mode and run your cron manually? www.yourdomain.com/ow_cron/run.php
Natch
Natch Jul 27 '14
the page is blank when it is finished loading.
ross Team
ross Jul 28 '14
Natch, one more thing to do is to send a mass-mail, before doing that, please go to phpmyadmin in ow_base_mail table, as soon as you send out mass mailing, please refresh this table in the database, to see whether the mail ends up and in the database and is sent from there. If it does, the problem is in your mail server and you will need to contact your hosting provider to resolve the issue. 
Natch
Natch Jul 28 '14
Nothing is inside ow_base_mail
The Forum post is edited by Natch Jul 28 '14
ross Team
ross Jul 29 '14
Natch you need to do that as quickly as possible. You need to send out mass mailing and you will need to refresh ow_base_mail table right away to see the mail. Please do that again. If the mail is not there, please PM me your admin and Cpanel access details.