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Photo plugin failed to work [Solved] | Forum
Team
Rajibul Hasan
Mar 3 '15
Hi ross, I'm having the same issue as chris .. I've asked my hosting provider to disable the MOD_SECURITY, they have replied its completely off. But that didn't solve the problem. Need help if you can. Thanks in advance.
We asked to disable mod_security module completely, because we do not provide instructions on server configuration. However server techs should be able to disable some settings of the mod_security module in order to make the feature work on the website and still have the module ON.
Team
Rajibul Hasan
Mar 4 '15
Hi ross, No. I tried changing it.. but no effect.. so, I've restored the original one. But still its nothing other than this showing on the screenshot attached.
Have you made any modifications in the htaccess file?
Team ross
Mar 4 '15
what are the permissions set on these folders:
ow_pluginfilesow_userfiles,ow_static,ow_smarty/template_c ?
Rajibul Hasan
Mar 4 '15
ow_pluginfiles -> 777
ow_userfiles -> 777
ow_static -> 777
ow_smarty/template_c -> 777
FYI, I've added the screenshot of the error that I'm getting in the console.
ow_pluginfilesow_userfiles,ow_static,ow_smarty/template_c
Team ross
Mar 4 '15
as you can see there's 403 forbidden status, which means there's still some security module enabled on your server, contact your hosting provider support team to resolve the issue.
Rajibul Hasan
Mar 4 '15
as the hosting saying that they have disabled the mod_security, is there anything else specifically they need to disable, like SecFilterScanPOST?
as you can see there's 403 forbidden status, which means there's still some security module enabled on your server, contact your hosting provider support team to resolve the issue.
Team ross
Mar 4 '15
Unfortunately, I can't tell you for sure. There's something related to the security which is why you have this error and they need to disable it. Sometimes they say they disabled it but they don't.
You can check your phpinfo for mod_security module to make sure.
Rajibul Hasan
Mar 4 '15
Hi ross, this is the phpinfo for our server.. unfortunately I have no idea which one to look at to be sure.. http://go360.com.my/phpinfo.php ;
:(
:(
Unfortunately, I can't tell you for sure. There's something related to the security which is why you have this error and they need to disable it. Sometimes they say they disabled it but they don't.You can check your phpinfo for mod_security module to make sure.
Team ross
Mar 4 '15
I'm sorry but all I see is 500 internal server errror. You should look for mod_security
Rajibul Hasan
Mar 5 '15
You are right, they've wrote me two times that they have disabled mod_security completely..
and 3rd time with my screenshot they have replied that they have disabled the mode security regarding the domain now... Not sure what is the difference!.. But happy to see its working now..
Thanks man!
and 3rd time with my screenshot they have replied that they have disabled the mode security regarding the domain now... Not sure what is the difference!.. But happy to see its working now..
Thanks man!
Team
