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send private message interface problem [Solved] | Forum

Topic location: Forum home » Support » General Questions
tammy harris
tammy harris Jul 22 '14
i am getting lots of complaints from users that in send private message they can not type any words into it.
because it looks like a im box they are try type the message in the bottom like chat

the same in mail box nothing to let users know where to type 

 
The Forum post is edited by ross Jul 23 '14
tammy harris
tammy harris Jul 22 '14
mail box 

message sent from send private message
send area 


looks fine bur needs a (compose message) here text


The Forum post is edited by tammy harris Jul 22 '14
tammy harris
tammy harris Jul 22 '14
mail box message sent from chat 

send massage area screwed up


ross Team
ross Jul 23 '14
as to the first two, make a suggestion on uservoice, as to the last disable smileys plugin and switch to the default theme and see if the error persists. screenshot would be good. 
tammy harris
tammy harris Jul 23 '14
the 1.6 mail box was easy to use, easy to work out where to type  
the problem no words to show users where to type should not be a uservoice thing
its a bit silly have a mail box look like a chat box and work different to a chat box with nothing to let users know its different and you have to type words in the middle of nowhere  
its a problem that should be fixed and as the programmers are fixing other stuff would take them all of 3 minutes to fix  

the mail box screwed up is a theme problem 
ross Team
ross Jul 23 '14
This is what our product design team came up with. if you don't like it, make a suggestion on uservoice and we'll consider it. 
tammy harris
tammy harris Jul 23 '14
is not just for me i will get my programmer to put it in 

but it something that they should look at 
and im not going to waste my time with uservoice
tammy harris
tammy harris Jul 23 '14
the plugin actually has it in the script  but even on origin them is not showing 
in    views/controllers/create_conversation.html

{label name='message'}
maybe a language problem 

  <tr class="ow_alt2 mailbox_conversation">

                        <td class="ow_label">{label name='subject'}</td>

                        <td class="ow_value" colspan="2" >{input name="subject"}<br/>{error name="subject"}</td>

                    </tr>

                    <tr class="ow_alt2 mailbox_conversation">

                        <td class="ow_label">{label name='message'}</td>

                        <td class="ow_value" colspan="2">

                            {input name="message"}{error name="message"}

ross Team
ross Jul 23 '14
it is 1.6 version of plugin, in 1.7 there's no such
tammy harris
tammy harris Jul 23 '14
views/components/new message

line 34
 {input name='message' class="newMessageWindowMessageInputControl"}

in this block

<div class="ow_chat_subject_block">

            {input name='subject' class="newMessageWindowSubjectInputControl"}

        </div>

        <div class="ow_chat_mailchat_inputarea">

            {input name='message' class="newMessageWindowMessageInputControl"}

            {if $enableAttachments}

            <div class="ow_file_attachment_preview clearfix">

ross Team
ross Jul 23 '14
Tammy, I'm sorry what this block of code is for?