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Troubleshooting trying to update to 1.7 | Forum

Topic location: Forum home » Support » Bug reports and troubleshooting

Shaukat Jul 25 '14

Hello,

I went to update to 1.7 version and when i clicked on platform update it asked for my ftp details. I entered them and now the website wont open.

404 error

Can anyone help what i have to do

tammy harris Jul 25 '14

put a back in of your site then deactivate all plugins and switch to origin them then run update again the activate plugins one at a time and update them as you do it

Shaukat Jul 25 '14

Thanks

But I am not able to access my admin panel also

Shaukat Jul 25 '14

This is what it shows when try accessing it

Attachments:

Capture.PNG (16.22Kb)

tammy harris Jul 25 '14

put a back up in and do the upgrade

Team

ross Jul 27 '14

Topic was moved from Installation Troubleshooter and Server setup.

Team

ross Jul 27 '14

Tammy +1, restore a backup, then disable all third-party plugins, switch to the default theme and run the update again

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Troubleshooting trying to update to 1.7 | Forum