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fake unread messages in mailbox(after update to 1.7) | Forum

Hadi Kamell
Hadi Kamell Aug 1 '14
hi
after updating from 1.6 to 1.7 i and some of my users have some unread messages in our mailbox, but all of our messages are read!
i was checked my messages in database, and  i see that all them are read.
but i have 3 unread messages.
how can i solve this?
The Forum post is edited by Hadi Kamell Aug 1 '14
Hadi Kamell
Hadi Kamell Aug 5 '14
is there here any body that can guide us?
Simone
Simone Aug 5 '14
i've make it all read from database with flag
Hadi Kamell
Hadi Kamell Aug 5 '14

Quote from Simone i've make it all read from database with flag

but at database all of messages are read.. i think this is a bug :(
Hadi Kamell
Hadi Kamell Aug 11 '14
is not any reply from support team ???
ross Team
ross Aug 11 '14
Do you have any plugin related to the mailbox, like abuse report or any other?
Hadi Kamell
Hadi Kamell Aug 16 '14

Quote from ross Do you have any plugin related to the mailbox, like abuse report or any other?

no. :(
Hadi Kamell
Hadi Kamell Aug 16 '14
i was checked the database and  i found that some conversions in ow_mailbox_conversation table are unread... and users can not check them as read , because these conversions may be from a long time ago...
this is one important issue by messages plugin that i have.
ross Team
ross Aug 18 '14
I'm sorry Hadi, but we cannot reproduce that issue. 


What do you mean by users can't check them as read?

Hadi Kamell
Hadi Kamell Aug 18 '14
even if users open all their mails, unread messages will not disappeared.
ross Team
ross Aug 18 '14
Sorry, we cannot reproduce that, you will need just to delete those messages in the ow_mailbox_convsersation table. 
Vladimir Bach
Vladimir Bach Sep 3 '14
It is doing the exact same to me, but it's all messages. I just created a new profile and I've read the welcome mail over and over and over, but it still says it is unread.

http://roleplaysocial.me

ross Team
ross Sep 3 '14
What software version do you have guys?
Hadi Kamell
Hadi Kamell Sep 4 '14
the error is solved!
just users should read all their conversions!