If the ability to set to invisible, busy or online were there then I cant see a problem.
Yes Keelan, I can imagine someone posting a problem and going mental cos no one fixed their site before the ink was even dry on the post!
With Arrowchat you can have specific rooms for support. If the ability is there to turn it off per person (or block) then I can only see it as an enhancement.
@Max... Few people search! If a problem was found then yes, a forum post should follow.
IM you can personally opt out of. I can only see benefit in it. Addenster can hide if he likes. Or set to friends only.
I still think Arrowchat could be beneficial. And I still think they should donate it to oxwall for this purpose! After all it is a shameless plug for their product and personally, once I get a stable good fast host, I will be getting it to trial!
so:
IM, can only be good if people can opt out, be invisible or select privacy!
Arrowchat should probably be the medium. It gets airtime for their product. They can see it in a real world environment. They can develop it more.
If it gets abused too much... remove it but maybe try it first before shooting the idea down! (At least run tinychat, you only appear there if you are on the page and you can pvt message within it)